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Skills

  • Degree Conferral Processing
  • Application of standard for Reporting
  • Retention strategy implementation
  • Federal and state regulation compliance
  • KPI Monitoring for Operational Efficiency
  • Conflict Management between Departments
  • Acting
  • Process improvement and optimization
  • Graduation Application Processing
  • Contracting policies and regulations

Work Experiences

  • Achieved results in the first 2 weeks.
  • Consistently reduced operational costs.
  • Coordinated the registration process for category.
  • Processed registrations while keeping operational policies and procedure standards in mind.
  • Achieved resolution within 13 business days.
  • Addressed inquiries about diplomas.
  • Gathered, organized, and entered data into a database system.
  • Complied with FERPA regulations.
  • Collaborated with student organizations to streamline event registration processes, benefiting over 14 annual campus events and boosting student involvement by 75%.
  • Analyzed historical enrollment data.

Summaries

  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Committed to continuous process improvement.
  • Well-versed in relevant regulations and best practices.
  • Accomplished Acting Registrar with expertise in FERPA compliance, student records management, and designing cross-departmental solutions to reduce scheduling conflicts by 16%.
  • Achieved flawless audit results across multiple years.
  • Within Miscellaneous, senior Acting Registrar and outstanding performer in stakeholder engagement and quality assurance.
  • Collaborative Acting Registrar proficient in software implementations and cross-campus communication, receiving recognition for reducing course overlap and confusion among students by 66%.
  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Processes and standards of standard offices are well-understood.
  • Achieved a 69% reduction in scheduling conflicts.

Accomplishments

  • Collaborated with IT to streamline data reporting for compliance audits, passing all federal and state reviews with zero findings.
  • Maintained the accuracy and confidentiality of over 13 student records, ensuring 100% compliance with FERPA regulations.
  • Contributed to the development and rollout of compliance training programs for FERPA regulations, resulting in 73% team participation.
  • Managed the registration and scheduling process for over 2 students, achieving a 50% decrease in late registration submissions.
  • Supervised registration for metric event with over 12 participants, achieving a President's Club for exemplary service and efficiency.
  • Conducted continuous process improvement initiatives to streamline certification processing, reducing backlog by 71% within the first 6 months.
  • Optimized student grading and transcript system, reducing errors by 24% and processing delay times by 6 months.
  • Supported the transition to a fully online course registration system, improving student satisfaction ratings by 33% over 6 months.
  • Directed the transformation of paper-based records to a digital database, cutting administrative processing time by 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Advisory Board for Higher Education Credentialing Standards
  • College and University Professional Association for Human Resources (CUPA-HR)
  • Freemason
  • Institute of Student Policy Compliance Professionals
  • Association of Registrars of the Universities and Colleges of Canada (ARUCC)
  • Association for Institutional Research (AIR)
  • American Council on Education (ACE)
  • American Marketing Association
  • International Association of Higher Education Registrars (IAHER)
  • Association of Title IV Institution Registrars and Financial Aid Administrators

Certifications

  • Grants Management & Compliance Certification by Brightline
  • First Aid/CPR Certified
  • Compliance Training Certificate in Title IX by process
  • SQL for Data Reporting and Analytics Certification
  • Certified Campus Security Authority (CSA) for Clery Act compliance
  • Certified Public Accountant (CPA)
  • Certified Registrar Professional (CRP)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certification in Educational Compliance and Accreditation by Harbor & Co.

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