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Skills

  • Policy turnaround time reduction
  • Multi-location operational management
  • Budgets
  • Policy renewal
  • First Aid/CPR
  • Automated underwriting systems SAP
  • Risk management
  • Change Management
  • Relationship development
  • Policy quoting and pricing

Work Experiences

  • Collaborated cross-functionally with marketing and actuarial departments.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with compliance teams.
  • Advised on policies valued at over $6.
  • Achieved a 67% reduction in claims disputes.
  • Transported Tableau to one year customer locations.
  • Analyzed market trends and regulatory changes.
  • Achieved Outstanding Service Award for enhancing underwriting accuracy.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results through process optimization.

Summaries

  • Clear understanding of team leadership and vendor management as well as strategic planning training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 35% improvements in operational efficiency.
  • Aligned underwriting strategies with marketing launches.
  • Analytical leader known for strengthening operational frameworks, implementing efficiencies that reduce errors by 64%, and growing underwriting profitability by 81%.
  • Conducted market trend and regulatory analysis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 72% improvement in underwriting reviews.
  • Regional Underwriting Manager is a multi-talented Regional Underwriting Manager who is consistently rewarded for planning and operational improvements.
  • Risk management, data analysis, and underwriting processes and procedures are all covered in detail.

Accomplishments

  • Collaborated with team of 5 in the development of system.
  • Drove premium revenue growth of $2 yearly through effective team leadership and market expansion in the Southwest.
  • Reduced policy issuance time from 10 to 7 days by implementing streamlined underwriting workflows and technologies.
  • Achieved Top Performer for delivering exceptional underwriting service, resulting in 72% regional profitability growth.
  • Delivered leadership in transition to HubSpot platform, resulting in enhanced underwriter performance and 24% reduction in operational errors.
  • Developed tailored insurance offerings for high-net-worth clients, resulting in a 23% increase in customer retention in the Southeast.
  • Created and implemented underwriting guidelines for HubSpot, reducing policy rejection rates by 36%.
  • Significantly reduced claims underwriter errors by developing comprehensive underwriting quality checks.
  • Executed change management initiatives, including policy revisions, contributing to a 19% improvement in regional underwriting standards.
  • Established an underwriting mentorship program which led to a 67% increase in certification achievement and career advancements within the department.

Affiliations

  • National Association of Insurance Commissioners (NAIC)
  • National Association of Social Workers
  • Life Office Management Association (LOMA)
  • Professional Liability Underwriting Society (PLUS)
  • Certified Risk Manager (CRM) Certification Program
  • Lions Club
  • Society of Women Engineers
  • Academy of Insurance Underwriting Professionals
  • Society of Human Resource Management
  • Institute & Faculty of Actuaries

Certifications

  • Certified Insurance Examiner (CIE)
  • Certified Risk Analyst (CRA)
  • Certified Financial Risk Manager (FRM)
  • Apple Certified Associate (ACA)
  • ServSafe
  • CompTIA Network+
  • Certificate in Machine Learning and Data Science for Insurance Professionals (MLDSIP)
  • Certificate in Underwriting for Large and Specialty Risks (CULSR)
  • Microsoft Certified Systems Engineer (MCSE)
  • Fellow of the Life Management Institute (FLMI)

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