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Skills

  • New business development
  • Client Escalation Management
  • Operational bottleneck identification
  • Coaching and mentoring
  • Client satisfaction and retention strategies
  • Sales processes
  • Customer feedback analysis
  • Performance Benchmarking
  • Lead tracking systems
  • Client relationship management

Work Experiences

  • Met sales and service targets of $11 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Had weekly meetings with Sales Support Team Leaders to figure out how to get around sales roadblocks.
  • Averaged 11 sales calls closed each quarter.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.

Summaries

  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Offering 11 years of sales experience, as well as a commitment to exceeding sales targets set by the company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Strict Sales Support Team Leader with system supervisory experience of 16 years.
  • Achieved a 77% boost in lead-to-sale conversions.
  • Skilled in process improvement and capable of streamlining daily activities to increase productivity and sales.

Accomplishments

  • Managed post-sales support process improvement project that reduced ticket resolution time by 18%.
  • Managed real-time communication between fulfillment and sales teams to improve fulfillment speed, reducing delivery timelines by 13 days.
  • Facilitated weekly meetings with international sales support teams to unify reporting procedures, resulting in a standardized process across all markets.
  • Analyzed post-sale customer feedback data, creating recommendations that improved customer service complaint resolution by 66%.
  • Developed KPIs for the sales support team and implemented tracking procedures that improved overall team performance by 48%.
  • Successfully handled a surge in inbound requests during standard, maintaining workload balance while cutting incident backlogs by 17%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 14 new team members on CRM usage and customer engagement strategies, resulting in a 75% reduction in training-related support issues.
  • Reduced client churn by 39% through proactive client outreach and customized solutions for enhanced account management.
  • Collaborated with team of 18 in the development of program.

Affiliations

  • Business Marketing Association (BMA)
  • Customer Service Institute of America (CSIA)
  • Association for Talent Development (ATD)
  • American Marketing Association
  • Rotary International
  • Sales Operations Association (SOA)
  • International Council of Nurses
  • Institute of Sales Management (ISM)
  • Freemason
  • Society of Women Engineers

Certifications

  • Project Management Professional (PMP) - Project Management Institute
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM & ERP Solutions) - 2018
  • Certified Business Analysis Professional (CBAP)
  • Salesforce Certified Administrator - 2018
  • Advanced Leadership for Sales Managers Certification - Meridian
  • First Aid/CPR Certified
  • Global Leadership Certification - Lakeside Partners, 2022
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Certified Public Accountant
  • Certified Revenue Management Professional (CRMP) - Lakeside Partners

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