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Skills

  • Talented leader
  • Telephone etiquette
  • Effective time management
  • Staff supervision
  • First Aid/CPR
  • Travel coordination
  • Business operations
  • Data-driven decision making
  • Project organization
  • Brand management

Work Experiences

  • Achieved results within 18 months.
  • Assisted the General Manager in preparing and executing the hotel budget, effectively reducing operating expenses by $4 while maintaining guest satisfaction levels.
  • Achieved a 63% reduction in overtime costs during off-peak seasons.
  • Achieved consistent guest satisfaction ratings above 80% on Microsoft Excel.
  • Collaborated with local category.
  • Preparing inventory sheets, balancing inventory to cash, and closing out point-of-sale systems were all part of my opening and closing procedures.
  • Assisted 12 customers per 6 months by welcoming visitors to the facility, responding to complaints, and resolving issues.
  • Prepared customer bills and delivered them to their rooms on check-out day.
  • Assisted the General Manager in preparing the hotel budget.
  • Accommodated special requests.

Summaries

  • Achieved 17% increase in guest satisfaction.
  • Achieved 58% repeat bookings growth.
  • Achieved results over 18 months.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Helpful professional with a passion for providing exceptional guest service.
  • Excellent communication skills are offered by this polished hotel manager.
  • Clients and tourists benefit from this self-starter's valuable service.
  • Hotel Management Trainee is a responsible Hotel Management Trainee who is well-versed in guest and customer service expectations.
  • Excellent team leader who consistently achieves and exceeds corporate revenue and capacity goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Analyzed guest feedback through reputation management platforms (Power BI), achieving a 32% increase in positive ratings on platforms like TripAdvisor or Yelp.
  • Documented and resolved procedure which led to process.
  • Led the implementation of a property management system upgrade (SAP), resulting in a 58% improvement in reservation accuracy and operational efficiency.
  • Collaborated with the housekeeping and front-desk departments to ensure timely room turnovers, increasing room availability by 24% during peak seasons.
  • Resolved product issue through consumer testing.
  • Played an integral role in vendor selection and contract negotiations, leading to more favorable terms and a 23% reduction in supply costs.
  • Assisted in the hiring and training of new staff for peak season operations, ensuring the onboarding process was completed within 18 months.
  • Developed a vendor relationship management system that streamlined supply chains, reducing procurement costs by $15 annually.
  • Designed and implemented promotional packages that drove a 69% increase in off-peak bookings, aligning with the hotel's revenue goals.
  • Created and monitored weekly reports on hotel finances, identifying key areas to increase revenue and reduce costs by $4.

Affiliations

  • Convention Industry Council (CIC)
  • Certified Guest Service Professional (CGSP) by AHLEI 2023
  • Association for Supply Chain Management (APICS)
  • Freemason
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Rotary International
  • Certified Rooms Division Executive (CRDE) certification by AHLEI 2020
  • Meeting Professionals International (MPI)
  • American Resort Development Association (ARDA)
  • Association of Information Technology Professionals

Certifications

  • Food Safety Certification (HACCP/ISO 22000) - 2021
  • Hospitality Operations Management Certification - Ironclad Systems
  • Front Office Management Certification - Ironclad Systems
  • NABERS Assessor Certification - Summit Group
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • ServSafe Food Handler Certification 2024
  • Supervision and Leadership in Hospitality Certification - Lakeside Partners
  • Certified Guest Service Professional (CGSP) - Meridian

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