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Skills

  • Discrepancy reconciliation
  • Proficient in MS Office
  • Compliance standards
  • Problem resolution
  • Credit and collections
  • Employee training
  • Typing speed 3 WPM
  • Security awareness
  • Shift checklists
  • Communications

Work Experiences

  • Trained 2 new salespeople each quarter.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Created weekly employee work schedules for 9 team members, making sure that all shifts were covered.
  • Kept the system and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Used program software to enter customer information and updated it whenever patrons changed rooms.
  • Answered customers' questions and informed them about the metric, system, and method options that were available.
  • Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
  • Responded to customer calls in a timely and professional manner.
  • Replenished procedure and placed purchase orders.
  • Kept track of files and records by putting in place efficient and well-organized filing systems.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strong mathematical aptitude and a flexible schedule
  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Capable of managing, coordinating, and controlling warehouse operations, such as shipping and receiving.
  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Ready to put 12 years of experience, strong communication, stakeholder engagement, and team leadership abilities to work in a dynamic new role at Meridian.
  • Strengths in data analysis and strategic planning backed up by Retail training.

Accomplishments

  • Increased sales 10% over 6 months.
  • Ensured accuracy and timeliness in nightly guest wake-up calls, contributing to a smoother guest experience.
  • Accurately ran nightly audit reports, ensuring zero discrepancies in final account balances through Jira.
  • Multitasked effectively by addressing phone queries, scheduling wake-up calls, and running end-of-night audits, ensuring no operational delays.
  • Maintained a comprehensive understanding of process to assist with intricate last-minute booking changes.
  • Cross-verified guest database using ServiceNow, maintaining data accuracy above 72%.
  • Implemented feedback from customer surveys into nightly operations, boosting satisfaction ratings in one year%.
  • Resolved product issue through consumer testing.
  • Developed strong rapport with regular night-shift guests, leading to an increase in repeat business by 33%.
  • Collaborated with team of 2 in the development of procedure.

Affiliations

  • International Association of Privacy Professionals (IAPP)
  • Professional Convention Management Association (PCMA)
  • Night Auditors Global Forum (NAGF)
  • Environmental Services & Hospitality Industry Professionals Association (ESHIPA)
  • International Front Office Managers Association
  • Certified Hospitality Sales Professional (CHSP)
  • National Association of Social Workers
  • Guest Relations Association (GRA)
  • National Association for Safety Professionals (NASP)
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • CompTIA A+ Technician
  • Hazardous Materials (HAZMAT) Awareness Certification - OSHA
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Resolution and Mediation Certification - National Association for Community Mediation (NAFCM)
  • Efficient Record Keeping and Clerical Skills Certification - Institute of Certified Professional Managers (ICPM)
  • First Aid, CPR, and AED Certified - American Red Cross
  • Certified Hospitality Industry Analytics (CHIA) - AHLEI & STR
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership and Organizational Development in Hospitality Certificate Program - eCornell

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