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Skills

  • File management
  • Cheerful and energetic
  • Employee training
  • Inventory control
  • Communications
  • Display design
  • Organized
  • Business operations
  • Compliance standards
  • Resolution-oriented

Work Experiences

  • Inquired about merchandise availability at other store locations.
  • Completed all daily tasks and special assignments in a timely and high-quality manner.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Increased the team's revenue totals by bringing in more than $3 in personal 6 months sales.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Was in charge of a fast-paced front desk operation at a busy procedure facility with up to 15 nightly visitors.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Kept the system and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Capable of achieving sales goals as part of a team.
  • Individual with a charming and poised demeanor who performs various tasks, including strategic planning and budget management.
  • Skilled Night Clerk who can work for long periods of time with little direction.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Experienced front-desk professional capable of balancing guest needs with business objectives.
  • Offering 13 years of experience and eager to join Lakeside Partners in a dynamic, growth-oriented position in a fast-paced environment.
  • Night Clerk with 15 years of successful quality assurance and budget management experience.
  • Strengths in data analysis and strategic planning backed up by Retail training.

Accomplishments

  • Increased sales 10% over 6 months.
  • Effortlessly shifted priorities between guest requests and administrative tasks, maintaining zero service interruptions even during peak hours.
  • Identified and corrected data anomalies in guest databases, improving data integrity and reducing check-in time errors by 62%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cross-verified guest database using ServiceNow, maintaining data accuracy above 72%.
  • Resolved product issue through consumer testing.
  • Troubleshooted and resolved technology issues with reservation systems overnight, ensuring front desk continuity.
  • Multitasked effectively by addressing phone queries, scheduling wake-up calls, and running end-of-night audits, ensuring no operational delays.
  • Built strong relationships with third-party vendors to ensure timely deliveries for nightly operational needs.
  • Documented and resolved procedure which led to standard.

Affiliations

  • International Association of Administrative Professionals
  • Society of Women Engineers
  • National Association of Social Workers
  • Global Diversity Hospitality Council (GDHC)
  • International Hotel & Restaurant Association (IHRA)
  • Environmental Services & Hospitality Industry Professionals Association (ESHIPA)
  • Night Audit Professionals Network
  • International Association of Privacy Professionals (IAPP)
  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Night Auditor Certification Program - Institute of Global Professionals (IGP)
  • Conflict Resolution and Mediation Certification - National Association for Community Mediation (NAFCM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Online Booking Management Certification - Expedia Group Academy
  • Customer Relationship Management (CRM) Software Certification HubSpot - Harbor & Co.
  • First Aid, CPR, and AED Certified - American Red Cross
  • Apple Certified Associate (ACA)
  • Leadership and Organizational Development in Hospitality Certificate Program - eCornell

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