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Skills

  • Team management
  • Effective Communication with Engineers and Clients
  • Client relationship management
  • Mechanical aptitude
  • Ammonia refrigeration expertise
  • Supervision
  • Customer service
  • Budgeting and cost control
  • Process improvement
  • Customer satisfaction improvement

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Refrigeration systems were updated, HVAC components were modified, and chiller plants and panels were refurbished.
  • Calibrated multiple thermostats and cooling controls.
  • Was in charge of large projects and had a reputation for completing work on time and on budget.
  • Developed service documentation processes.
  • Answered 5 calls per three years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Boosted system uptime by 2 hours per month.
  • Achieved a 24% improvement in response times.
  • Audited systems for efficiency.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Commissioned refrigeration systems ahead of schedule.
  • Cooling Service Technician is a multi-talented Cooling Service Technician who is consistently rewarded for planning and operational improvements.
  • Maintenance, repair, and installation skills are strong.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.
  • Cooling system optimization expert, known for consistently identifying inefficiencies and implementing solutions that drive energy savings and improved system performance.
  • Cooling systems expert with a customer-first approach, recognized for reducing maintenance costs and improving service satisfaction for a portfolio of 13 clients.
  • Achieved a 78% boost in service contract renewals.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed and implemented a troubleshooting guide for junior technicians, resulting in a 24% reduction in time to resolve cooling system faults.
  • Collaborated closely with a team of 17 technicians to restructure preventive maintenance schedules, reducing unscheduled downtime by 82% at Ironclad Systems.
  • Overhauled electrical systems across a fleet of cooling units, achieving a 80% reduction in system breakdowns and maintenance costs.
  • Resolved product issue through consumer testing.
  • Coordinated with vendors and external contractors to ensure timely delivery of critical parts and services, minimizing customer downtime by 12 hours per event.
  • Trained a team of 18 new technicians on proper cooling system diagnostics and maintenance, resulting in a 44% improvement in first-time repair rates.
  • Adhered to strict EPA guidelines for handling and disposal of refrigerants, ensuring full compliance and reducing potential fines for Lakeside Partners by $16.
  • Provided real-time response to 17 emergency service calls, successfully reducing downtime for mission-critical cooling systems for Lakeside Partners.
  • Analyzed cooling system performance using advanced diagnostic tools, identifying areas for energy efficiency improvements that saved 15 in utility costs.
  • Identified recurring issues in customer cooling systems and devised long-term solutions, reducing service calls by 29% in 2021.

Affiliations

  • Institute of Refrigeration (IOR)
  • Certified Refrigeration and Air Conditioning Technician 2015
  • Building Performance Institute (BPI) Certified Professional
  • American Medical Informatics Association
  • National Energy Management Institute (NEMI)
  • Universal Technical Institute (UTI) Alumni
  • Toastmasters
  • EPA Section 608 Certification 2015
  • Refrigeration Service Engineers Society (RSES)
  • National Comfort Institute (NCI)

Certifications

  • OSHA 10-Hour Construction Safety and Health
  • Energy Efficiency and HVAC Design for Sustainable Buildings Certification
  • HVACR Technician with Specialization in Cooling Tower Maintenance
  • Commercial Heat Pump Installation Certification
  • Residential HVAC Efficiency Analyzer Certificate
  • Advanced HVAC Troubleshooting Certification
  • Certified Refrigeration Service Technician (RSCT)
  • CompTIA Network+
  • Ammonia Refrigeration Operator Certification
  • North American Technician Excellence (NATE) HVAC Technician Certification

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