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Skills

  • Crisis Management and Resolution
  • Financial transactions and budget tracking
  • Attention to detail in cataloging
  • Supervision
  • Cross-departmental collaboration
  • Community outreach
  • Team management
  • Knowledge of method literature
  • Category equipment
  • Business operations

Work Experiences

  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Achieved a 80% faster turnaround in requests handled.
  • Assisted patrons with specialized research requests, increasing successful research outcomes by 54% through thorough guidance.
  • Awarded Top Performer in 2021 for outstanding customer service and excellence in community engagement.
  • Assisted patrons with specialized research requests.
  • Assisted in processing and shelving new acquisitions quickly; throughput improved by 33% over the course of 17 months.
  • Addressed concerns efficiently.
  • Automated overdue notifications through QuickBooks.
  • Achieved zero discrepancies over the past year.
  • Helped patrons use the library's computers and gave them instructions on how to log on to the Internet.

Summaries

  • Strengths in quality assurance and vendor management backed up by Library training.
  • Recognized on a regular basis for outstanding performance and contributions to the Library industry's success.
  • Achieved a 18% reduction in material check-in/out times.
  • Understanding of how libraries work and what services they provide.
  • Achieved a 23% increase in operational accuracy.
  • Addressed and resolved patron inquiries swiftly.
  • Achieved a 47% improvement in inventory accuracy.
  • Achieved efficiency gains of 74% in search results.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Library Circulation Clerk is a multi-talented Library Circulation Clerk who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Facilitated the transition to a RFID tracking system, cutting check-out process time by 62% and improving inventory accuracy by 26%.
  • Maintained digital and hardcopy records for 3 patron accounts without errors for a continuous 11-month period.
  • Developed an automated report system for overdue notices using Jira, reducing manual processing time by 39%.
  • Successfully resolved complex resource conflicts, ensuring availability of high-demand materials during peak session periods.
  • Led a volunteer team of 17 members during high-demand seasonal periods, boosting operational capacity by 32%.
  • Resolved technology-related patron queries with skillful troubleshooting techniques, reducing ticket resolution time by 12 hours.
  • Coordinated library events for local authors, which resulted in a 56% increase in community awareness and engagement.
  • Collaborated with local schools to organize field trips and library tours, increasing youth engagement by 63%.
  • Played a key role in developing summer reading program, leading to 51% more participation compared to previous year.
  • Led weeding and maintenance projects to ensure an updated and relevant collection, reducing outdated materials by 33%.

Affiliations

  • Library Futures Advocacy - Columbus
  • Toastmasters
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • United for Libraries: Association of Library Trustees, Advocates, Friends, and Foundations
  • International Federation of Library Associations and Institutions (IFLA)
  • American Association of School Librarians (AASL)
  • Sierra Users Group (Innovative Interfaces Inc.)
  • Digital Library Federation (DLF)

Certifications

  • Apple Certified Associate (ACA)
  • OSHA Certification for Safety and Health in Libraries Columbus
  • Certified Internal Auditor for Library Operations from initiative
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Introduction to Library Science Certification from system
  • Salesforce
  • Self-Service Kiosk Management Training through metric
  • CompTIA Security+
  • Information Governance Professional Certification from framework

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