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Skills

  • Crisis Management and Resolution
  • Confidentiality in handling patron data
  • Damaged book removal
  • Cataloging and shelving
  • Cross-departmental collaboration
  • Handling high transaction volume efficiently
  • Relationship development
  • MS Office
  • Policy development and optimization
  • Inventory management software (Asana)

Work Experiences

  • Achieved zero discrepancies over the past year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported HubSpot to 6 months customer locations.
  • Automated overdue notifications through QuickBooks.
  • Assisted in organizing and running process, which had an attendance increase of 41% and strengthened community engagement.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted patrons with specialized research requests.
  • Achieved improvement within the past year.
  • Awarded Top Performer in 2021 for outstanding customer service and excellence in community engagement.
  • Collaborated with library staff to execute a successful marketing campaign, increasing program attendance by 41% in 2018.

Summaries

  • Achieved a 25% improvement in wait times.
  • Achieved a 37% retention rate.
  • Adept event planner, I successfully coordinated the seasonal community book donation event, securing over 17 new books and raising $6 for library programs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Awarded President's Club in 2016.
  • Attentive to administrative detail with proficiency in compiling weekly stats reports that drove actionable insights and service improvements for the library.
  • Accomplished in streamlining circulation processes, allowing for a 81% reduction in material check-in/out times while maintaining excellent patron service.
  • Recognized on a regular basis for outstanding performance and contributions to the Library industry's success.
  • Costs were consistently reduced while profits were increased.
  • Achieved results within two years.

Accomplishments

  • Maintained digital and hardcopy records for 3 patron accounts without errors for a continuous 11-month period.
  • Enhanced library volunteer program, recruiting and training 16 volunteers, increasing operational efficiency during weekend hours.
  • Coordinated library events for local authors, which resulted in a 56% increase in community awareness and engagement.
  • Managed overdue fines and fees responsibly, recovering lost revenues of up to $68,000 monthly.
  • Collaborated with team of 14 in the development of program.
  • Kept inventory of supplies and ensured accurate data entry into tracking software, reducing cataloging errors by 79%.
  • Helped expand the library's multilingual collection and provided language assistance in French, leading to a 48% increase in patron satisfaction.
  • Resolved patron account issues with overdue fines by efficiently utilizing initiative, was able to resolve 71% of cases on first contact.
  • Guided patrons with limited digital literacy through the digital catalog system, reducing complaints by 15%.
  • Facilitated the transition to a RFID tracking system, cutting check-out process time by 62% and improving inventory accuracy by 26%.

Affiliations

  • Library Assessment Conference (LAC) Attendee 2023
  • Volunteer Coordinator for Readers' Advocacy Group - Lakeside Partners
  • Society of Human Resource Management
  • Library Support Staff Interests Round Table (ALA-LSSIRT)
  • Library Futures Advocacy - Columbus
  • International Council of Nurses
  • Educational Media and Library Sciences Round Table (EMLSRT)
  • Association for Rural & Small Libraries (ARSL)
  • Beyond the Circulation Desk Conference Participant 2023
  • Young Adult Library Services Association (YALSA)

Certifications

  • Certification in Collection Management from initiative
  • Library and Information Technology Diploma from Raleigh
  • OSHA Certification for Safety and Health in Libraries Columbus
  • Digital Literacy Educator Certification from standard
  • SHRM Certified Professional (SHRM-CP)
  • Early Childhood Literacy Provider Certificate from framework
  • Self-Service Kiosk Management Training through metric
  • Conflict Resolution and Mediation Training for Frontline Staff from Cedar Works
  • Certified Internal Auditor for Library Operations from initiative
  • Certified Business Analysis Professional (CBAP)

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