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Skills

  • Change management and process improvements
  • Project organization
  • Service quality control and assurance
  • Routine vehicle maintenance
  • Equipment maintenance and repair management
  • Service blueprinting and product mix adjustments
  • Cost-saving initiatives
  • Supervision
  • Effective communication with staff and customers
  • Customer feedback program management

Work Experiences

  • Allowed for efficient staff utilization.
  • Looked into and fixed mechanical issues with machines like framework and standard.
  • Achieved a 84% rise in repeat customer visits by implementing a loyalty program and simplifying after-service follow-up processes.
  • Cross-sold products such as Salesforce and ServiceNow.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Analyzed the final results to determine quality levels and isolate the root causes of any flaws that were discovered.
  • Conducted community oil change clinics.
  • Achieved Employee of the Year for outstanding workplace safety.
  • Achieved consistent improvements in service quality.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.

Summaries

  • Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work.
  • Coordinate resources and personnel to meet any demand.
  • Achieved a 24% increase in repeat visits.
  • Conducted ongoing performance evaluations.
  • Costs were consistently reduced while profits were increased.
  • Creative Quick Lube Manager, proficient in driving technician efficiency and reducing operational wait times, leading to a smoother customer experience.
  • Achieved a 43% improvement in customer satisfaction.
  • Accomplished Quick Lube Manager.
  • Achieved a 83% increase in repeat customers.
  • Achieved zero incidents.

Accomplishments

  • Collaborated with team of 12 in the development of metric.
  • Achieved a 81% increase in repeat customer visits after launching a customer loyalty program and implementing post-service survey outreach.
  • Implemented cross-training among 8 technicians, reducing downtime and lowering overtime expenses by $16 per month.
  • Maintained service bay cleanliness and organization, reducing vehicle contamination risks and increasing customer service satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased first-time fix rate by 65% by improving diagnostic procedures and technician skillsets.
  • Collaborated with 8 regional managers to introduce new quality assurance standards, resulting in 30% improvement in branch service consistency.
  • Facilitated deployment of new service software that improved oil change precision by 48% and reduced service time by 10 minutes per vehicle.
  • Documented and resolved method which led to initiative.
  • Streamlined inventory management systems, resulting in a 66% reduction in parts reorder errors and stockouts.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • National Independent Automobile Dealers Association (NIADA)
  • Association for Supply Chain Management (APICS)
  • National Safety Council (NSC)
  • Society of Human Resource Management
  • International Institute of Motor Industry (IMI)
  • Automotive Aftermarket Industry Association (AAIA)
  • Freemason
  • National Automotive Technicians Education Foundation (NATEF)

Certifications

  • Quick Lube Professional Development Training Summit Group
  • Automotive Service Excellence (ASE) Certification in Engine Performance
  • Automotive Transmission Specialist Certification
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Safety and Health Certification Brightline
  • Certified Public Accountant (CPA)
  • Certified Maintenance & Reliability Professional (CMRP)
  • SHRM Certified Professional (SHRM-CP)
  • Automotive Service Excellence (ASE) Master Technician Certification

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