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Skills

  • Team building
  • Team management
  • Healthcare Process Digitalization
  • Customer service
  • Pharmacy IT Project Leadership
  • Relationship development
  • Operational Cost Savings through Digital Solutions
  • Database design and maintenance
  • Problem resolution
  • QMSoftware Receivables Management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Automated routine medication inventory and ordering tasks within Asana, reducing stock shortages by 37% and improving pharmacy operational efficiency.
  • Collaborated with compliance to optimize reporting.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Awarded Top Performer for implementing Salesforce technologies, improving patient outcomes and optimizing pharmacy operations.
  • Transported SAP to two years customer locations.
  • Achieved a 62% adoption rate.
  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Collaborated with CPA pharmacists and clinicians to customize decision support algorithms, enhancing therapeutic efficacy across 14 patient populations.
  • Achieved a 15% boost in overall user satisfaction post-deployment.

Summaries

  • Collaborative Pharmacy Informaticist with a passion for improving clinical decision tools and streamlining workflows to enhance patient safety and reduce error rates.
  • Contributed to a 79% improvement in adherence to regulatory standards.
  • Achieved significant reductions in processing times.
  • With strong time management skills and a reliable, hardworking nature, highly accurate and efficient.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Business-oriented Pharmacy Informaticist with a track record of identifying workflow gaps and designing solutions that improve order processing speed by 14%.
  • Created comprehensive user documentation.
  • Collaborative professional skilled in stakeholder communication, leading the adoption of new informatics tools and securing a 31% adoption rate among pharmacy staff.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Achieved 60% reduction in IT support calls.

Accomplishments

  • Led vendor negotiations for pharmacy IT solutions, achieving cost savings of 70% on software licensing and hardware integrations.
  • Resolved product issue through consumer testing.
  • Optimized EHR interfaces for prescribing clinicians, which improved e-prescription completion rates by 16%.
  • Managed the roll-out of a cloud-based prescription monitoring program, achieving 29% compliance across pharmacy sites within 12 weeks.
  • Collaborated with team of 16 in the development of method.
  • Analyzed medication use trends via healthcare analytics platforms, contributing insights that lowered medication costs by 48%.
  • Facilitated a cross-functional team of 12 interdisciplinary stakeholders to integrate the new dispensing system, improving turn-around times by 31%.
  • Monitored and reviewed medication order build processes, issuing recommendations that streamlined workflows and decreased time to treatment initiation by 8 minutes.
  • Reduced occurrences of drug-drug interaction alerts by 16% through optimization of alert decision-making algorithms.
  • Optimized electronic medication administration record (eMAR) accuracy, reducing medication administration errors by 35% during hospital audits.

Affiliations

  • Regional Informatics Leadership Council the Midwest
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Clinical Informatics Subcommittee of system
  • Power BI Vendor User Group
  • Jaycees
  • Council of Pharmacy Informatics and Technological Advancement
  • Pharmacy Leadership & Education Institute
  • Epic Certified Professionals Association
  • Pharmaceutical Care Management Association (PCMA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Electronic Health Record Specialist (CEHRS)
  • Certified Informatics Pharmacy Professional (CIPP)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Information Systems Auditor (CISA)
  • Pharmacy Informatics Specialist Certification - Brightline
  • CompTIA Security+

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