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Skills

  • Time management
  • Data entry accuracy
  • RFI Scanners
  • Customer service
  • Team management
  • Medical office technology integration
  • Inventory management and optimization
  • Medical billing and coding
  • Handling insurance claims and disputes
  • Task prioritization

Work Experiences

  • Achieved a 65% decrease in payment delays.
  • Collaborated with the IT department.
  • Was in charge of supervising and training the admissions, billing, and collection staff.
  • Contributed to a successful audit.
  • Accelerated workflow.
  • Achieved a 75% reduction in supply shortages.
  • Was in charge of office inventory for a 9-person medical facility, which included placing orders up to $14.
  • Assisted physicians in managing patient records.
  • Collected and processed patient satisfaction surveys.
  • Coordinated with IT to troubleshoot Tableau issues, reducing system downtime by 45% and accelerating workflow.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Successfully learned French to better serve the local immigrant population.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Category and standard have a proven track record.
  • Medical Office Manager's Assistant is a hardworking and dependable Medical Office Manager's Assistant who excels at risk assessment and performance reporting.
  • A seasoned problem-solver with a warm and caring demeanor and strong communication skills.
  • Medical Office Manager's Assistant and team leader with 18 years of experience in process settings.
  • Medical standards, compliance requirements, and operational procedures are all well-understood by this skilled administrative team member.
  • Working in process and initiative settings to meet all provider and patient needs is part of my background.
  • Program, category, and program are all available.

Accomplishments

  • Collaborated with billing teams to streamline handling of insurance claims, reducing processing time by 71%.
  • Implemented a custom prioritization system for patient calls, reducing average call-back time by 55%.
  • Managed patient appointment rescheduling to fill cancellations, increasing overall appointment capacity by 51%.
  • Reviewed and updated electronic health records (EHR) of over 15 patients for accuracy and compliance with healthcare regulations.
  • Assisted in implementing an online patient portal, reducing telephone inquiries for lab results by 61%.
  • Streamlined communication between logistics and human resources using shared task management software, improving project completion times by 65%.
  • Regularly updated patient privacy policies on the practice website to maintain compliance with 2016 HIPAA regulations.
  • Led initiative to transition office from paper-based systems to electronic records, reducing document retrieval time by 65%.
  • Trained new administrative staff on data entry tasks with 25% data accuracy rate, reducing errors in patient records.
  • Assisted in managing patient scheduling for a practice of 16 physicians, optimizing time slots to accommodate 78% more patients.

Affiliations

  • Completed Electronic Health Records (EHR) Specialist Certification from Cedar Works, 2019
  • Member, Medical Group Management Association (MGMA) program
  • Active Participant, American Medical Billing Association (AMBA), system
  • Affiliated Member, International Association of Administrative Professionals (IAAP), category
  • Completed Certified Medical Administrative Assistant (CMAA) Certification with Lakeside Partners, 2024
  • Certified Healthcare Administrative Professional (cHAP), through system, 2023
  • Completed Medical Terminology Course through Ironclad Systems, 2021
  • Certification in Medical Referral Coordination and Patient Scheduling Management obtained from Harbor & Co., 2024
  • Certified Member of National Association of Healthcare Access Management (NAHAM), framework
  • Certified Patient Service Specialist (CPSS), awarded by Cedar Works, 2017

Certifications

  • SAP Certified Application Associate
  • Medical Terminology Certification - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Insurance Billing Specialist Certificate - Cedar Works
  • Apple Certified Associate (ACA)
  • First Aid/CPR
  • Operational and Administrative Certification in Healthcare - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Patient Accounting Certificate - Vantage
  • Certified Medical Office Manager (CMOM) - Ironclad Systems

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