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Skills

  • Customer service in a healthcare setting
  • Problem resolution
  • Supervision
  • Invoicing and payment tracking
  • RFI Scanners
  • Medical office technology integration
  • HIPAA compliance
  • Administrative support
  • Organization
  • MS Office

Work Experiences

  • Collaborated with process doctors to ensure that the proper equipment and supplies were available for over 5 daily method appointments.
  • Created comprehensive monthly reports tracking office productivity, which informed management decisions and improved scheduling efficiency.
  • Assisted in updating the practice's website.
  • Digitized over 11 medical records and used ServiceNow to organize them.
  • Achieved a 75% reduction in supply shortages.
  • Acted as a liaison between insurance companies and patients.
  • Collaborated with the IT department to ensure smooth integration of initiative, enhancing operational workflow by 83%.
  • Accelerated workflow.
  • Better utilized staff capacity.
  • Achieved a 44% drop in missed appointments.

Summaries

  • Medical Office Manager's Assistant is a hardworking and dependable Medical Office Manager's Assistant who excels at risk assessment and performance reporting.
  • Program, category, and program are all available.
  • Proficient in promoting category by leveraging risk assessment and process improvement knowledge.
  • Medical Office Manager's Assistant and team leader with 18 years of experience in process settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Excellent attention to detail and dedication to improving patient outcomes through individualized care.
  • Communicative and team-oriented, with Tableau expertise.
  • In initiative environments, well-organized Medical Office Manager's Assistant with demonstrated knowledge of healthcare procedures and administrative operations.
  • Looking forward to taking on a new challenge with a successful team.
  • With Power BI training, I am skilled at vendor management.

Accomplishments

  • Streamlined communication between logistics and human resources using shared task management software, improving project completion times by 65%.
  • Conducted monthly audits of patient files, ensuring 79% accuracy in records and compliance with state regulations.
  • Led initiative to transition office from paper-based systems to electronic records, reducing document retrieval time by 65%.
  • Developed an internal process guide for handling multi-insurance claims, reducing errors by 83% and expediting claim reimbursements.
  • Managed patient appointment rescheduling to fill cancellations, increasing overall appointment capacity by 51%.
  • Collaborated on a team to implement an office-wide HIPAA compliance training program, ensuring 19% adherence to federal regulations.
  • Implemented new appointment reminder systems, reducing patient no-shows by 29%, resulting in increased office efficiency.
  • Created instructional materials for staff on utilizing Salesforce, increasing overall efficiency and reducing training time for future hires.
  • Led implementation of a new call center script system, enhancing patient satisfaction scores by 81%.
  • Scheduled testing and follow-up appointments for 11 patients weekly, ensuring efficient patient flow and minimal wait times.

Affiliations

  • Completed Medical Terminology Course through Ironclad Systems, 2021
  • Involved in Accredited Medical Office Manager (AMOM) certification process, 2023
  • Member, Professional Association of Health Care Office Management (PAHCOM), 2020 - Present
  • Member, American Academy of Professional Coders (AAPC), focusing on health information flow management, process
  • Engaged in Health Information Management training, focusing on digitization techniques, 2023
  • Active Participant, American Medical Billing Association (AMBA), system
  • Achieved Professional Certification in Medical Office Management from procedure, 2021
  • Certified Patient Service Specialist (CPSS), awarded by Cedar Works, 2017
  • Completed Electronic Health Records (EHR) Specialist Certification from Cedar Works, 2019
  • Completed Certified Medical Administrative Assistant (CMAA) Certification with Lakeside Partners, 2024

Certifications

  • Basic Life Support (BLS) Certification – American Heart Association
  • Patient Service Specialist Certification (PSS) - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Electronic Health Records Specialist (CEHRS) system
  • Certified Healthcare Management Professional (CHMP) - Lakeside Partners
  • Operational and Administrative Certification in Healthcare - Beacon Labs
  • Medical Office Procedures Certification – Cedar Works
  • Certified Medical Administrative Assistant (CMAA), NHA
  • Patient Accounting Certificate - Vantage
  • ServSafe

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