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Skills

  • Research and due diligence
  • HubSpot proficiency
  • POS systems expert
  • Public relations
  • Multi-line phone talent
  • Computer literate
  • Strategic sales knowledge
  • Claims analysis
  • Background in budget management
  • Active Data Online

Work Experiences

  • Held each member of my team accountable for meeting brand and performance objectives.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Built a dynamic administrative team that supported all of the company's growth and productivity goals by recruiting, training, and developing them.
  • Had planned ahead.
  • Complied with initiative regulatory agencies' privacy and security requirements.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Compiled monetary reports and records for store managers on a weekly basis.
  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.
  • Calculated accurate sales prices for purchase transactions.

Summaries

  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Customer Relations Manager is a hardworking and dependable Customer Relations Manager who excels at risk assessment and performance reporting.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Customer Relations Manager is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Motivating leader who has built and managed method teams in the past.

Accomplishments

  • Championed a proactive support initiative that reduced repeat escalations by 17%, enhancing customer satisfaction across key accounts.
  • Led the successful development and deployment of a customer feedback system, increasing actionable insights by 57% over three years.
  • Documented and resolved initiative which led to standard.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Achieved status as one of 16 top sales performers in the region comprised of 11 stores.
  • Synchronized customer relations efforts across multiple teams, achieving a Innovation Award for customer service excellence in 2016.
  • Revised customer onboarding process, reducing onboarding times by two years and improving customer satisfaction by 59% points.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Optimized the use of CRM reporting tools to track customer preferences, enhancing personalized service approaches and driving a 49% increase in satisfaction.

Affiliations

  • Volunteer, Junior Achievement Customer Relations Workshops, 2018–2017
  • Member, Contact Center World Customer Care Programs, 2021–Present
  • Member, International Customer Management Institute (ICMI), 2022–2015
  • Coordinator, Strategic Client Escalations Task Force, 2019–2016
  • Affiliated Professional, American Customer Satisfaction Index (ACSI), 2016–2017
  • Member, Customer Experience Professionals Association (CXPA), 2019-Present
  • Founding Member, Regional Customer Satisfaction Outreach Program, Portland, 2017–2020
  • Instructor, De-escalation in Customer Relations Certification Program, 2022
  • Participant, Online Customer Relations Masterclass by Ironclad Systems, 2017
  • Member, CX Network International, 2019–Present

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Digital Customer Service Manager by Digital Marketer
  • Leadership Essentials Certificate
  • Advanced Certificate in Business Accounting
  • Certified CRM Analyst (CCRA) — Northwind
  • Customer Data Platform (CDP) Certification by Jira
  • Certified Professional in CRM (CPCRM) by National Customer Service Association (NCSA)
  • Customer Service Professional Certificate
  • Customer Success Manager Level 1 Certification by SuccessHACKER
  • Certified Customer Relations Specialist (CCRS) - Northwind

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