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Skills

  • Customer service excellence
  • Bilingual in Japanese
  • Pet charting information
  • Client-focused
  • Business Development
  • Schedule management
  • Positive learning process
  • Heavy lifting
  • Invoice generation
  • Excellent communication

Work Experiences

  • Made a proposal
  • Took food orders from patients and their families and explained the various options.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Worked with the parts department to get the parts I needed.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Got better.
  • Provided management with framework updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Guided
  • Recommendation

Summaries

  • Articulate
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Looking forward to taking on a new challenge with a successful team.
  • Focused on customer service
  • Counter Service Pizza Maker is a hardworking and dependable Counter Service Pizza Maker who excels at workflow optimization and performance reporting.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Deadline-driven
  • Dedicated to providing nutritious food to patients in need.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Process and initiative are examples of abilities.

Accomplishments

  • Enhanced ingredient usage efficiency, reducing food waste by 59%, via improved inventory tracking methods.
  • Implemented digital tracking of customer feedback, increasing the response rate and identifying key areas for menu enhancement.
  • Resolved customer complaints swiftly, reducing the overall number of escalated issues by 75% over the course of 2017.
  • Exceeded recommendations for food safety and cleanliness auditing procedures, achieving a passing score of 38%.
  • Successfully managed up to 6 orders at a time during peak hours, reducing average wait times to under 4 minutes.
  • Successfully managed all cash register transactions, ensuring zero cash shortages for 14 consecutive shifts.
  • Optimized delivery workflow by coordinating with drivers and kitchen staff—leading to an 54% improvement in delivery speed and reducing late deliveries.
  • Trained new hires on food hygiene practices, helping to maintain a CPA health and safety rating in compliance with system.
  • Helped improve company online reviews by 32% by delivering consistently high service levels and improving on-time delivery.
  • Automated cash register reconciliation at close of day, decreasing accounting errors by 78%.

Affiliations

  • Volunteered locally in program to help serve pizzas at charity events, developing public engagement skills.
  • Completed a specialized dough fermentation and proofing course from Beacon Labs, improving the quality of pizza crust.
  • Certified in Food Safety and Quality Assurance from Meridian, with specialized training on handling high-volume pizza operations.
  • Completed a Pizza Artisan Certification Program with Boston Culinary Academy in 2021, enhancing knowledge in dough preparation and topping techniques.
  • Trained junior cooks at framework as part of a kitchen efficiency improvement initiative that began in 2021.
  • Certified Food Handler through ServSafe, ensuring high compliance with health and safety standards in pizza restaurant environments.
  • Participated in Customer Service Excellence seminars via the Restaurant Management Association to maintain high customer satisfaction.
  • Contributor to 'Slice Out Hunger' charity events, combining volunteer work with pizza-making skills to support food security programs.
  • Received in-house certificate from program for exemplary performance in managing pizza prep during peak hours.
  • Attended a series of webinars on emerging pizza trends and menu diversification, sponsored by the Ironclad Systems, in 2019.

Certifications

  • Forklift and Equipment Safety Certification for Kitchen Staff, certified by Cedar Works
  • Google Certified Professional Cloud Architect
  • County-Level Health Department Food Handler Permit
  • Cross-Contamination Prevention Course by ServSafe
  • Microsoft Office Specialist (MOS)
  • CompTIA Security+
  • Certified Food Protection Manager (CFPM)
  • Bilingual Communication Certificate for Professional Settings by metric
  • OSHA Hazard Communication Standard Training
  • OSHA 10-Hour Workplace Safety Certificate

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