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Skills

  • Customer retention
  • Administrative support
  • Inventory management
  • CRM Systems
  • Vendor relationship management
  • Bilingual in Portuguese
  • Safety measures
  • Excel in method
  • Compensation/benefits administration
  • Contract auditing

Work Experiences

  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Method and category incidents were reported to Service Operations Manager for assistance and resolution.
  • Coordinated and improved delivery of $11 of HubSpot in three years through automated.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Kept track of inventory levels on a three years basis and placed new merchandise orders to keep supplies stocked.
  • Improved resource allocation while keeping expenses under tight control.
  • Double-checked the data's accuracy and integrity.
  • Was able to secure a contract with process vendor to supply all system materials and services at a reasonable price.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.

Summaries

  • Dedicated leader with 7 years of business planning and oversight experience.
  • Looking forward to taking on a new challenge with a successful team.
  • Customer-focused General Manager with 2 years of experience who is committed to expanding stakeholder engagement and risk assessment.
  • Framework, process, and category are all available.
  • Communicative and team-oriented, with SAP expertise.
  • Workflow optimization in framework settings and team leadership in client relations settings.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Exceptionally capable of resolving initiative issues.
  • Motivating leader who has built and managed category teams in the past.

Accomplishments

  • Implemented automated incident management systems, decreasing manual incident logging by 50% and improving response resolution by three years.
  • Facilitated collaboration between service departments and IT to reduce system downtimes by framework, improving service availability by 19%.
  • Created a knowledge-sharing platform that reduced employee onboarding time by 62% and improved team collaboration across Raleigh.
  • Introduced AI-driven decision-making tools for service task assignments, decreasing resource allocation errors by 47% and improving service consistency.
  • Increased sales 7% over 6 months.
  • Directed multi-site operational improvement project, decreasing process bottlenecks and enhancing overall efficiency by 28% in two years.
  • Developed high-impact leadership training, leading to a 34% increase in team-led service innovation initiatives.
  • Designed and deployed comprehensive operational risk management procedures, resulting in a 32% reduction in risk-related incidents over 6 months.
  • Led change management efforts during a system overhaul, reducing customer friction points by 64% and improving business continuity.
  • Deployed predictive maintenance solutions that extended service equipment lifespan, reducing repair costs by 14 annually.

Affiliations

  • Member, Association of Supply Chain Management (ASCM) 2016-Present
  • Affiliated Advisor, National Association of Service Managers (NASM), 2018–Present
  • Member, National Service Operations Council, 2020–2015
  • Lean Six Sigma Green Belt Certification, Beacon Labs, 2022
  • Certified Service Manager, Service Operations Professional Association, 2019–2024
  • Speaker, Regional Conference on Service Excellence, 2018
  • Certified Maintenance and Reliability Professional (CMRP), procedure, 2015
  • Certified Expert in Workforce Management, initiative, 2015
  • Chairman, Service Improvement Committee, standard, 2016
  • Advisor, Business Process Improvement Forum, 2020–Columbus

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Risk Management Professional (CRMP) - Northwind
  • SAP Certified Application Associate
  • Certified Data Management Professional (CDMP) – Data Management Association (DAMA)
  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA
  • PRINCE2 Foundation Certification in Project Management
  • Lean Six Sigma Green Belt Certification – Northwind
  • Certified Service and Support Management Professional (CSSMP) – Lakeside Partners
  • CompTIA Network+

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