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Skills

  • Client relationship management
  • Security planning
  • Business operations
  • Affiliate Management
  • Project lifecycle management
  • Implementations
  • Team building
  • Cross-departmental collaboration
  • Regulatory compliance
  • Requirements analysis

Work Experiences

  • Conducted regular performance reviews.
  • Achieved performance improvements of up to 15%.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in process improvement.
  • Aligned client objectives with business goals.
  • Achieved $7 in revenue.
  • Achieved a 57% increase in client contract renewals.
  • Achieved an immediate 78% improvement in efficiency.
  • Achieved a 85% improvement in campaign effectiveness.
  • Achieved 51% reduction in erroneous invoices.
  • Collaborated with financial teams.

Summaries

  • Intelligent Information Technology Manager with 17 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Outstanding Client Solutions Director with strong business development and workflow optimization experience.
  • Achieved a Net Promoter Score (NPS) of 5.
  • Achieved results over three years.
  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Collaborative leader excelling in managing multi-million-dollar accounts, ensuring 54% operational efficiency gains for clients through effective product deployment.
  • Excellent listener with an uncanny ability to understand and propose practical solutions to clients' needs.
  • Passionate about developing and implementing effective technology strategies.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.
  • Achieved a 57% client satisfaction rate.

Accomplishments

  • Managed a portfolio of high-impact clients, ranging from 7 to 9, delivering 74% YoY revenue growth in key service areas.
  • Aligned organizational goals with client demands, leading to reduced workforce redundancy and increasing client service efficiency by 38%.
  • Hosted workshops to adapt innovative client solutions, leading to a 40% uptick in product adoption and successful deployments.
  • Improved cross-functional alignment with sales and marketing to speed up deal velocity by 54% and ensure seamless tracking of client journeys.
  • Closed highly profitable deals by aligning product offerings with client objectives, leading to a 78% increase in contract renewals.
  • Led the global implementation of Microsoft Excel, improving overall delivery by 83% and vastly reducing project setbacks.
  • Maximized customer value by curating personalized client presentations that led to $7 in upsell opportunities every quarter.
  • Resolved client escalations within 8 hours, achieving a 61% satisfaction rate on enterprise-level accounts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and executed account retention strategies, reducing churn rate by 62% across 6 major accounts.

Affiliations

  • Professional Pricing Society (PPS) - For expertise in pricing strategies and revenue management
  • Freemason
  • Association of Change Management Professionals (ACMP)
  • American Society of Safety Professionals
  • American Marketing Association (AMA) - Client solutions focused on marketing activations
  • National Contract Management Association (NCMA)
  • American Management Association (AMA) - Customized programs for client strategy optimization
  • Technology Marketing Corporation (TMC) Certifications
  • Institute of Management Consultants USA (IMC USA)
  • Strategic and Competitive Intelligence Professionals (SCIP)

Certifications

  • Professional Certified Marketer (PCM) 2019
  • Salesforce Certified Administrator (SCA) - 2015
  • Certified Public Accountant (CPA)
  • Customer Experience Professional Certification (CCXP) - 2023
  • Certified Sales Leadership Professional (CSLP) - 2024
  • Project Management Professional (PMP) – 2024
  • ITIL Foundation Certification – 2015
  • Google Cloud Professional Cloud Architect - 2015
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)

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