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Skills

  • Administrative support
  • Multi-line phone proficiency
  • Bookkeeping
  • Customer relations and communications
  • Workflow Optimization
  • Report analysis
  • Office administration
  • Document conversion
  • Scheduling and calendar management
  • Financial reporting

Work Experiences

  • Provided system software support and training to the entire office, including troubleshooting and optimization.
  • Used QuickBooks to write a variety of letters, reports, and other documents.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Improved customer service ratings by 2% by training 18 new employees on proper phone handling techniques.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Wrote business documents such as standard, category, and program that were clear and professional.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 9 ring.
  • Created new filing and organizational procedures that helped the company save $15 per one year in labor costs.

Summaries

  • Middle School Secretary with 6 years of experience assisting with framework program coordination and implementation.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Expert at multitasking in a fast-paced environment.
  • Offering 6 years of experience in customer relations management.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Prepared to bring 2 years of experience to Lakeside Partners and take on a new and challenging role.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Dedicated to keeping track of program data, creating standard reports, and data analysis.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Enhanced school website navigation by organizing content, improving access to resources for parents and staff by 53%.
  • Implemented SAP to streamline communication between departments, reducing message loss by 57%.
  • Enhanced accuracy of student records by 71% by auditing and maintaining up-to-date registration documentation.
  • Supported the implementation of Workday, increasing office productivity and reducing paper usage by 55%.
  • Organized 2 staff meetings yearly, creating agendas, distributing notes, and ensuring follow-up on actionable items.
  • Trained 11 new office personnel, reducing onboarding time by 56% through optimized administrative processes.
  • Acted as liaison between faculty, parents, and administrative personnel to ensure clear communication and policy adherence.
  • Led office supply procurement, reducing order issues and improving cost efficiency by negotiating bulk purchases.
  • Introduced parent feedback channels via Power BI, enhancing communication and increasing feedback response rate by 15%.
  • Collaborated with the principal to revise the school's daily announcement process, improving communication efficiency by 28%.

Affiliations

  • International Association for Administrative Professionals (IAAP)
  • Educational Office Support Professionals Network (Oregon)
  • National Association for Pupil Transportation (NAPT)
  • Society of Women Engineers
  • Administrative Excellence Society (AES)
  • American Federation of School Administrators (AFSA)
  • Association of Educational Professionals (Boston)
  • American Society of Safety Professionals
  • School Office Professional Network (SOPN)
  • National Association of Elementary School Principals (NAESP)

Certifications

  • Project Management Professional (PMP)
  • Google for Education Level 1 Certification
  • SHRM Certified Professional (SHRM-CP)
  • Zendesk Administration Certification (for handling helpdesk queries)
  • Effective Time and Priority Management for Secretaries Credential
  • Certified Public Accountant
  • CompTIA Security+
  • QuickBooks Certification (for school budget management)
  • Child Abuse Recognition & Reporting Certification
  • FERPA (Family Education Rights and Privacy Act) Certification

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