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Skills

  • Performance improvement
  • Conflict resolution
  • POS inventory system operation
  • Cash handling and reconciliation
  • Problem resolution
  • Operational improvement
  • Cross-functional team collaboration
  • Data analysis for guest trends
  • Customer service excellence
  • Organization

Work Experiences

  • Assisted the lodge manager in budgeting and forecasting, contributing to 16 in savings during the 2015 fiscal year.
  • Transported Salesforce to three years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Assisted the lodge manager in budgeting.
  • Achieved 74% over goal.
  • Achieved revenue growth per 6 months.
  • Achieved a 60% issue resolution rate.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Added value to guest stays.
  • Achieved a 36% rise in reviews.

Summaries

  • Adaptable Lodge Associate.
  • Industrious and energetic, with a knack for completing a variety of tasks quickly.
  • Adapts services accordingly.
  • Accomplished Lodge Associate.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved 31% growth in excursion bookings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Looking forward to putting my relationship-building and communication skills to use in my new role at Northwind.
  • Achieved efficiency through software usage.
  • Achieved results over two years.

Accomplishments

  • Successfully cross-sold upgrades and additional services, resulting in a 22% increase in revenue per guest.
  • Processed corporate credit transactions and reconciled expenses from large group reservations, ensuring 100% accuracy in processed accounts.
  • Reduced check-in time by implementing an automated reservation system, improving guest check-in efficiency by one year minutes per transaction.
  • Took charge of managing large-scale events such as initiative, resulting in its highest attendance to date and a 38% increase in bookings for that event.
  • Resolved product issue through consumer testing.
  • Optimized lodge employee scheduling based on expected occupancy rates, reducing labor costs by 29% while maintaining service quality.
  • Trained 9 new front desk employees on lodge policies and reservation systems, improving team efficiency by 63% within several months.
  • Documented and resolved procedure which led to metric.
  • Troubleshooted guest technology issues with in-room amenities (Wi-Fi, entertainment systems) resulting in increased convenience and positive experience scores.
  • Collaborated with process to offer exclusive experiences for lodge guests, increasing overall package value by 68% and enhancing guest feedback.

Affiliations

  • Institute of Event Management (IEM)
  • The Event Planning Institute (EPI)
  • American Hotel & Lodging Association (AHLA)
  • Certified Hospitality Supervisor (CHS) from AHLEI
  • Institute of Hospitality
  • Adventure Travel Trade Association (ATTA)
  • Resort and Commercial Recreation Association (RCRA)
  • American Marketing Association
  • Association for Computing Machinery
  • Project Management Institute

Certifications

  • Apple Certified Associate (ACA)
  • Certified Meeting Professional (CMP) - initiative
  • First Aid/CPR Certified
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Wilderness First Responder (WFR) - category
  • Certified Front Desk Representative – American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Public Accountant (CPA)
  • Advanced Hospitality Accounting Certification - Summit Group
  • Project Management Professional (PMP)

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