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Skills

  • Supervision
  • Budgets
  • Cloud migration planning and execution
  • Compliance and audit execution
  • Operational improvement
  • Team management
  • Enterprise-level software administration
  • Network development and administration
  • Data integration and ETL processes
  • Client/server architecture proficiency

Work Experiences

  • Achieved 57% improvement.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • I'm in charge of billing MIS reporting.
  • Collaborated on the launch of 5 company-wide initiatives to enhance system resilience and dev-ops pipelines, shortening deployment lead time by 63%.
  • Oversaw the delivery of framework project by metric team, which resulted in framework.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Addressed 84% of compliance issues.
  • Achieved a 66% improvement in customer feedback scores.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Am responsible for the maintenance of mission-critical billing mediation systems.

Summaries

  • Application Administrator with expertise in cross-functional collaboration.
  • Years of progressive IT experience 13.
  • Achieved query execution speed improvement by 18%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • System Administrator with 3 years of experience in the field of information technology.
  • Collaborative team player who bridges gaps between development and operations teams, facilitating smoother application rollouts and patch schedules without disruptions.
  • Addressed 43% of concerns in advance of reviews.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Cut application upgrade times from 15 hours to 17 minutes.

Accomplishments

  • Developed PowerShell scripts to automate routine administrative tasks, reducing manual effort by 47%.
  • Administered and maintained 4 mission-critical applications, achieving 76% uptime across all systems.
  • Worked with IT security teams to enhance identity and access management for 11 applications, reducing unauthorized access attempts by 32%.
  • Integrated category to streamline communication between 10 systems, reducing manual data entry errors by 44%.
  • Created detailed application performance reports for stakeholders, allowing for data-driven decisions to improve user satisfaction by 53%.
  • Managed security configurations for enterprise applications, reducing vulnerabilities and ensuring 100% compliance with metric.
  • Assisted with budget planning for application infrastructure improvements, helping cut costs by $14 while improving service stability.
  • Resolved product issue through consumer testing.
  • Documented critical application workflows to improve onboarding and training for new administrators, reducing training time by 5 weeks.
  • Collaborated with development and operations teams to ensure smooth transitions during the rollout of new software versions.

Affiliations

  • Project Management Institute (PMI)
  • Freemason
  • Toastmasters
  • Certified Information Systems Security Professional (CISSP) Association
  • VMware User Group (VMUG)
  • Lean IT Association
  • International Institute of Business Analysis (IIBA)
  • Society of Women Engineers
  • Cloud Native Computing Foundation (CNCF)
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Puppet Certified Professional
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Kubernetes Administrator (CKA)
  • Project Management Professional (PMP)
  • Google Cloud Certified - Associate Cloud Engineer
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Azure Administrator Associate
  • Certified Salesforce Administrator

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