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Skills

  • Multitasking in high-pressure environments
  • MS Office
  • Agile methodologies
  • Root cause analysis
  • Budget oversight and forecasting
  • Business operations
  • Process automation
  • Effective communication with technical and non-technical stakeholders
  • Project organization
  • Stakeholder management

Work Experiences

  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the roll-out of new planning software.
  • Achieved a 37% reduction in manual effort.
  • Determined the initiative objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Achieved $18 per year cost savings for the company.
  • Collaborated with vendors to optimize supply-chain technical processes, reducing delays by 56% and saving $3 per quarter.
  • Achieved project goals the past year ahead of schedule.
  • Achieved sustainability goals.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Collaborated with external auditors on process validation.

Summaries

  • Technical Process Executive is a multi-talented Technical Process Executive who is consistently rewarded for planning and operational improvements.
  • Adept at leading initiatives.
  • Achieved a 26% increase in onboarding efficiency.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 5 years of experience in quality assurance.
  • ServiceNow and Jira are two of my strongest skills.
  • Achieved measurable increases in team output.
  • Boosted customer satisfaction.
  • Automated process improvement via Power BI.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear communicator and team mentor.

Accomplishments

  • Led project planning and prioritization meetings with 5 stakeholders, ensuring smooth execution and timely delivery.
  • Managed the technical planning for 4 major installations/upgrades, ensuring zero critical failures during implementation.
  • Collaborated with cross-functional teams to implement process automation, saving 38% in recurring operational costs and boosting overall team productivity.
  • Managed budgeting and forecasting for marketing, ensuring 47% adherence to financial targets.
  • Resolved product issue through consumer testing.
  • Created standardized trouble-shooting documentation, reducing issue resolution time by 60% and boosting system uptime.
  • Successfully spearheaded a project utilizing Agile methodologies, improving system performance by 25% and achieving completion 8 weeks ahead of schedule.
  • Provided technical process support for 14 high-profile projects, improving client satisfaction rates by 26%.
  • Integrated Salesforce solution into company processes, which reduced operational redundancies and increased team output.
  • Documented and resolved initiative which led to method.

Affiliations

  • National Association of Social Workers
  • Affiliation with Customer Experience Professionals Association (CXPA) to drive enhanced customer outcomes through process improvements.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE), actively contributing to technical process enhancements.
  • Active member of the Association for Computing Machinery (ACM), engaged in discussions on the latest advancements in software and systems engineering.
  • Association for Supply Chain Management (APICS)
  • Professional collaboration in Business Process Re-engineering Group, focusing on process redesign for scalability.
  • Affiliation with the Society of Women Engineers (SWE), contributing expertise in process streamlining hybrid teams and large projects.
  • Member of Automation Anywhere Community, contributing to advancements in Robotic Process Automation (RPA) for process efficiency.
  • American Medical Informatics Association
  • Enrolled in ongoing training with Lean Enterprise Institute (LEI) to support enterprise-wide lean transformations.

Certifications

  • Robotic Process Automation (RPA) Certification – Workday
  • Certified Information Systems Auditor (CISA)
  • Certified Six Sigma Champion
  • PRINCE2® Foundation Certification
  • Process Improvement Certification – Brightline
  • First Aid/CPR Certified
  • Lean Six Sigma Green Belt Certification
  • ServiceNow Certified System Administrator
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)

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