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Skills

  • Business operations
  • Effective communication in high-stress situations
  • Patient assessment and diagnostic interviewing
  • Team building
  • Mental health needs analysis
  • Supervision
  • Process improvement
  • Patient satisfaction improvement initiatives
  • Communications
  • Adherence to HIPAA regulations

Work Experiences

  • Coordinated with engineering.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Applied de-escalation techniques.
  • Achieved a 54% reduction in medication errors.
  • Compiled critical patient history.
  • Achieved a 69% improvement in service delivery.
  • Collaborated with psychiatrists and social workers to evaluate the effectiveness of patient treatments, adjusting care strategies to optimize recovery outcomes.
  • Assisted in diagnosing psychiatric disorders.
  • Collaborated with psychiatrists and social workers.
  • Assisted in diagnosing psychiatric disorders by performing comprehensive behavioral assessments and compiling critical patient history.

Summaries

  • A compassionate liaison between patients, families, and healthcare teams, ensuring treatment plans are understood and patient satisfaction is upheld.
  • Achieved measurable improvements in patient well-being.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Boosted post-discharge compliance by 17%.
  • Achieved a 60% decrease in record inaccuracies.
  • Committed to patient advocacy.
  • Known for maintaining a positive attitude and consistently outperforming expectations.
  • Committed to improving patient care standards through training programs, resulting in 74% adherence improvement across the psychiatric team.
  • Senior Psychiatric Technician with 11 years of successful client relations and quality assurance experience.
  • Collaborative Senior Psychiatric Technician with a history of successful discharge planning for 6 patients, ensuring smooth transitions and reducing readmission rates.

Accomplishments

  • Assessed and documented symptoms of 16 patients on a daily basis, ensuring timely updates to medication and therapy plans.
  • Resolved product issue through consumer testing.
  • Utilized family feedback to redesign the unit’s daily schedule of activities, creating a more conducive therapeutic atmosphere with a 68% increase in positive patient feedback.
  • Incorporated trauma-informed care techniques into daily patient interactions, contributing to a 70% reduction in traumatic trigger incidents.
  • Orchestrated family involvement in treatment plans, fostering greater support systems for patients and decreasing relapse rates by 42%.
  • Created and led psychoeducational groups aimed at reducing patient isolation, resulting in a 40% improvement in patient socialization scores.
  • Conducted thorough environmental risk assessments, eliminating category and ensuring a safer therapeutic space for both staff and patients.
  • Audit compliance with specialized restraint protocols, leading to a 38% reduction in unnecessary restraints and improved patient dignity.
  • Reduced instances of patient self-harm by 19% through proactive risk assessments and implementation of comprehensive supportive interventions.
  • Partnered with clinical team to evaluate and update care protocols, leading to 16% patient satisfaction increase across the psychiatric unit.

Affiliations

  • Trauma-Informed Care Trainer Certification by Brightline
  • Attention Deficit Disorder Association (ADDA)
  • Society of Women Engineers
  • American Medical Informatics Association
  • National Association of Mental Health Technicians
  • Dialectical Behavior Therapy (DBT) Certification or Training - initiative
  • Association for Applied Psychophysiology and Biofeedback
  • National Association of Social Workers
  • American Psychiatric Nurses Association (APNA)
  • American Group Psychotherapy Association (AGPA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Behavioral Health Technician (CBHT) - Florida Certification Board
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners (NCCDP)
  • Certified Crisis Intervention Specialist (CCIS) - Crisis Prevention Institute (CPI)
  • Salesforce
  • Project Management Professional (PMP)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification – Trauma-Focused CBT National Therapist Certification Program
  • CompTIA Security+
  • Google Certified Professional Cloud Architect

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