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Skills

  • Digital ticketing system implementation
  • Team building
  • Operational Efficiency Enhancement
  • Park product procurement
  • Equipment repair
  • Relationship development
  • Change management for operational procedures
  • Budgets
  • Operational improvement
  • Budget management and forecasting

Work Experiences

  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Collaborated with local community groups.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Achieved results during the park’s busiest season.
  • Transported HubSpot to 18 months customer locations.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Achieved results over one year.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with local community groups to organize promotional events, driving attendance increases of 69% during off-peak months.

Summaries

  • Business-focused Park Operator.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Attracted 13 new visitors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified Park Operator skilled in handling large events.
  • Adept in project planning and execution.
  • Park Operator with 17 years of successful client relations and project management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results within 18 months.

Accomplishments

  • Led the recruitment and training of 6 new seasonal staff, resulting in a 49% improvement in overall operational coverage during peak times.
  • Achieved 68% growth in merchandise sales by enhancing the product offering at park retail locations over two years.
  • Trained staff on new safety protocols and procedures, reducing accident reports by 70% over one year.
  • Reduced overall park energy consumption by 69% by introducing sustainable practices and upgrading park lighting systems.
  • Documented and resolved process which led to category.
  • Managed the installation of new park attractions and facilities, enhancing visitor satisfaction by 30%.
  • Ensured park compliance with environmental regulations, leading to Outstanding Service Award for sustainability in 2015.
  • Implemented a wildlife education initiative that increased visitor engagement with park's natural habitats by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully reduced operating costs by 44% by negotiating new vendor contracts for park equipment and services.

Affiliations

  • American Society of Safety Professionals
  • Association of Outdoor Recreation and Education (AORE)
  • Sustainable Sites Initiative (SITES) Organization
  • Association for Computing Machinery
  • Society of Outdoor Recreation Professionals (SORP)
  • Toastmasters
  • National Association for Interpretation
  • American Alpine Club
  • Association of Aquatic Professionals
  • Leave No Trace Center for Outdoor Ethics

Certifications

  • Certified Park and Recreation Professional (CPRP)
  • Certified Emergency Manager (CEM) - Cedar Works
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR/AED Certification framework
  • Certified Guest Service Professional (CGSP)
  • Remote Pilot Certificate (Small Unmanned Aircraft) standard
  • OSHA 30-Hour Certification – General Industry Safety and Health
  • Apple Certified Associate (ACA)
  • LEED Green Associate (Leadership in Energy and Environmental Design)

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