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Skills

  • Category equipment
  • Conflict resolution
  • Relationship development
  • Team leadership and development
  • Cross-functional team collaboration
  • Safe food handling
  • Excellent communication
  • Problem resolution
  • Contract negotiation/review/drafting
  • Budgets

Work Experiences

  • Adjusted menu items.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Made meals from scratch using authentic, well-known recipes that drew customers back to the restaurant time and time again.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Increased quality assurance by performing frequent line checks.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Adjusted staffing levels according to foot traffic trends.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Achieved $3 in total sales within 2022.
  • Analyzed sales and industry trends.

Summaries

  • Strengths in cross-functional collaboration and budget management backed up by Food and Beverage training.
  • Efficient Senior Restaurant Manager with over 14 years of experience in program and system service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Accomplished at delivering improvements in sales revenue through the development of visible marketing campaigns that engage the local community and drive foot traffic.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $3 in initial revenues.
  • Within Food and Beverage, senior Senior Restaurant Manager and outstanding performer in data analysis and cross-functional collaboration.
  • Senior Restaurant Manager is a multi-talented Senior Restaurant Manager who is consistently rewarded for planning and operational improvements.
  • Program are well-understood.

Accomplishments

  • Established
  • Developed
  • Coordinated catering events that led to a 75% rise in off-premise sales and strengthened corporate relationships.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Design: Responsible for creative design for prominent program.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Collaborated with team of 11 in the development of program.
  • Proposed
  • Researched
  • Documented

Affiliations

  • Association for Computing Machinery
  • Society for Hospitality and Foodservice Management (SHFM)
  • Certified Hospitality Revenue Manager (CHRM), American Hotel and Lodging Educational Institute
  • Registered Member, Hospitality Sales & Marketing Association International (HSMAI)
  • General Manager Certification, Restaurant Management Basics – system, 2019
  • American Marketing Association
  • National Restaurant Association (NRA) Member since 2016
  • Certified Culinary Administrator (CCA) – 2019, American Culinary Federation
  • Active Member, International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Certified Hospitality and Tourism Management Professional (CHTMP)

Certifications

  • CompTIA Security+
  • Customer Service Excellence in Hospitality Certificate - Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Certified Culinary Manager (CCM) - Harbor & Co.
  • Restaurant Industry Fundamentals Certificate - National Restaurant Association
  • Crisis Management in Restaurants & Hospitality Certification - Meridian
  • Food Safety Manager Certification - Illinois
  • CompTIA Network+
  • Certified Public Accountant

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