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Skills

  • Relationship development
  • Weekly Payroll
  • Safe food handling
  • Cross-functional team collaboration
  • Business operations
  • Business Development
  • Safety measures
  • Cleanliness
  • Internal auditing
  • MS Office

Work Experiences

  • Boosted customer satisfaction scores.
  • Achieved 44% less waste.
  • Adjusted menu items.
  • Adjusted staffing levels according to foot traffic trends.
  • Boosted customer satisfaction scores by spearheading a restaurant-wide initiative to enhance the quality of Workday offerings.
  • Achieved best new restaurant in Boston in 2015.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Increased quality assurance by performing frequent line checks.
  • Based pricing on market analysis and profit margins.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.

Summaries

  • Among his accomplishments is the creation of a framework app for use in the standard industry.
  • Costs were consistently reduced while profits were increased.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Senior Restaurant Manager is a multi-talented Senior Restaurant Manager who is consistently rewarded for planning and operational improvements.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent metric support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Top-producing salesperson and industry expert in Food and Beverage.
  • Strengths in cross-functional collaboration and budget management backed up by Food and Beverage training.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Outstanding leader with excellent communication and conflict-resolution skills.

Accomplishments

  • Researched
  • Documented and resolved method which led to framework.
  • Prepared
  • Design: Responsible for creative design for prominent program.
  • Implemented a guest feedback system that led to a 67% increase in positive reviews on SAP within 18 months of rollout.
  • Developed and implemented an effective CRM strategy using HubSpot that improved customer retention by 57% and boosted repeat visits.
  • Consulted
  • Established new beverage partnerships, resulting in a bar profit margin increase of 78% while introducing unique drink offerings.
  • Developed
  • Coordinated catering events that led to a 75% rise in off-premise sales and strengthened corporate relationships.

Affiliations

  • Attendee, National Catering and Convention Service Association (NCCSA) Annual Conference 2015
  • Participant, James Beard Foundation Chef Leadership Program
  • Association of Information Technology Professionals
  • Member, American Institute of Wine & Food (AIWF)
  • Society of Women Engineers
  • Gold Plate Society Nominee, International Foodservice Manufacturers Association (IFMA), 2023
  • Certified Restaurant Executive (CRE), National Restaurant Association Educational Foundation
  • General Manager Certification, Restaurant Management Basics – system, 2019
  • Active Member, Institute of Hospitality (MIH) – 2016
  • Certified Culinary Administrator (CCA) – 2019, American Culinary Federation

Certifications

  • Salesforce
  • Advanced Menu Engineering Certificate - metric
  • Time Management for Restaurant Managers Certification - Microsoft Excel
  • Foodservice Management Professional (FMP) - National Restaurant Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Restaurant Industry Fundamentals Certificate - National Restaurant Association
  • Project Management Professional (PMP)
  • Certified Restaurant Manager (CRM) – Northwind
  • ServSafe

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