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Skills

  • Business operations
  • Java/C/C++
  • Website Maintenance
  • Enterprise applications
  • Desktop support
  • Power distribution techniques
  • System upgrades
  • Conflict resolution
  • Python and Ruby proficient
  • Refined system debugging skills

Work Experiences

  • Attained PMP to enhance capability in proactively addressing cybersecurity incidents and mitigating potential risks.
  • Removed and replaced malfunctioning computer parts to fix hardware issues.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Addressed issues across multiple departments.
  • Attained Scrum Master.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Led a support team that assisted an average of 13 users globally in a 24/7 support environment as a level-three supervisor.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Kept up with software and hardware updates in order to maximize efficiency and productivity for client management.
  • Increased company revenue by 16% beyond two years targets by upselling products and services.

Summaries

  • Workday is second nature to me, and client relations is second nature to me.
  • Computer Support Specialist with 17 years of successful data analysis and project management experience.
  • Advanced understanding of cross-functional collaboration operations and a commitment to see issues through to completion.
  • Object-oriented analysis and design is a specialty of a system analyst.
  • Versatile Principal Consultant with expertise in process improvement and a knack for sticking to deadlines.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Hardware industry's success.
  • Looking to apply my 10 years of Computers Hardware experience to a challenging new position with room for growth.
  • Capable of leading teams and developing strategic plans for a variety of customer needs.
  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.

Accomplishments

  • Developed
  • Increased
  • Initiative Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
  • Reviewed
  • Method Delivered common codebase with category and process for 24 x 7 distributed framework platforms, essential to primary revenue contracts (e.g. $5 million)
  • Documented
  • Operated
  • Programming: Increased revenues by 12% by developing codes for accounting tasks including cost estimation and revenue generation.
  • Programmed
  • Client Interface: Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.

Affiliations

  • Toastmasters
  • National Institute of Standards and Technology (NIST) IT Compliance Group Participant, ensuring alignment with national IT security standards and audit processes.
  • CompTIA Member, 8 Years, pursued certifications such as Six Sigma to stay current with industry standards.
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Certified Information Technology Infrastructure Specialist (CITIS) Award Recipient, ensuring successful server uptime and client satisfaction.
  • Association of Support Professionals (ASP) Member, sharing best practices in technical support to improve service delivery and customer satisfaction.
  • International Association of Cloud and Technology Professionals (IACTP), fostering engagement with cloud service innovation and problem-solving strategies.
  • Google IT Support Professional Certificate, obtained in 2020, demonstrating proficiency in solving technical problems and offering excellent customer service.
  • National Association of Social Workers

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Risk and Information Systems Control (CRISC)
  • CCSP Network Security
  • Certified Technology Specialist (CTS)
  • Certified Information System Security Professional
  • VMware
  • CompTIA Security+ Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Support Professional (ACSP)
  • Amazon Web Services Certified Developer

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