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Skills

  • Familiar with account coding
  • Team building
  • Business development expertise
  • Revenue cycle management
  • Regulatory auditing
  • Relationship building and management
  • Budget forecasting and cost control
  • Cash posting timeliness improvement
  • Operational improvement
  • Billing system modernization

Work Experiences

  • Achieved a 81% reduction in manual data entry errors.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Developed and implemented cost-saving strategies that reduced annual operating expenses by $11.
  • Achieved recovery within two years.
  • Decreased financial complaints by 30%.
  • Achieved a 46% reduction in delayed payments.
  • Submitted loan applications to the loan underwriter for review and approval.
  • Coached a team of 16 financial specialists.
  • Increased new bank relationships within the local community by 4% through the implementation of quarterly promotions.
  • Reviewed more than 16 financial statements per one year.

Summaries

  • Achieved higher certification rates.
  • Costs were consistently reduced while profits were increased.
  • Automated manual workflows.
  • A results-oriented leader focused on increasing patient payment adherence, driving up receivables collections by 84% annually.
  • Within Banking and Financial Services, senior Patient Financial Services Manager and outstanding performer in client relations and strategic planning.
  • Achieved operational standardization.
  • Dedicated Patient Financial Services Manager with 10 years of administrative and operations management experience.
  • Senior Branch Manager with 18 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Achieved a 36% improvement in cash posting timeliness.
  • Strengths in project management and client relations backed up by Banking and Financial Services training.

Accomplishments

  • Decreased bad debt write-offs by 23% through improved patient financial counseling and optimization of initial screening procedures.
  • Instituted changes to patient billing statements, which led to a 18% reduction in patient queries and faster payments.
  • Successfully negotiated payment plans with patients, reducing outstanding AR by 18 within 3 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed insurance claim denials, achieving a 66% resolution rate improvement over 17 months.
  • Partnered with clinical leadership to optimize new patient onboarding financial discussions, reducing nonpayment risk by 65%.
  • Achieved a 70% reduction in denial rates through implementation of a data-driven denial management system.
  • Improved patient communication processes, leading to a 53% reduction in billing disputes and follow-up inquiries from patients.
  • Resolved product issue through consumer testing.
  • Reduced claim rejection rates by 47% by providing targeted training for staff on ICD-10 coding updates.

Affiliations

  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Council for Affordable Quality Healthcare (CAQH)
  • Certified Revenue Integrity Professional (CRIP) - framework
  • International Association of Administrative Professionals
  • Balanced Scorecard Institute (BSI) Certification
  • Business Intelligence & Financial Reporting Symposium - 2017
  • Medical Group Management Association (MGMA)
  • American Medical Informatics Association
  • Project Management Institute
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Certified Revenue Cycle Representative (CRCR) by HFMA
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Project Management Professional (PMP)
  • Oracle Certified Professional: Oracle E-Business Suite Billing Solution
  • Certified Healthcare Privacy Compliance (CHPC) by HCCA
  • Certified Professional Coder (CPC) by AAPC
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Healthcare Certification in Compliance, Risk, and Management by Brightline
  • Certified Specialist Business Intelligence (CSBI) by HFMA
  • Certified Revenue Integrity Professional (CRIP) by NAHAM

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