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Skills

  • Event planning and execution
  • Travel coordination
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Team management
  • Expense report reconciliation
  • CCTV
  • Supervision
  • Accounts reconciliation
  • Operational improvement

Work Experiences

  • Assisted in the recruitment of top talent by interviewing candidates and completing all HR processes, such as onboarding, orientation, and benefits.
  • Achieved timely reporting.
  • Used automation to manage client correspondence, record tracking, and data communications in the office.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.
  • Was in charge of human resources, which included interviewing, orientation, and performance evaluations.
  • Was in charge of the training and daily performance of 13 employees.
  • Was in charge of managing the executive calendar, which included scheduling phone calls, appointments, and meetings.
  • Achieved results without additional team growth.
  • Achieved timely completion of deliverables.
  • Spearheaded the transition to cloud-based intraoffice communication, which increased productivity.

Summaries

  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • Method, system, and process are all available.
  • PMP certified
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Administrative Partner.
  • Highly ethical and discrete, with the ability to work with people at all levels.
  • As a partner to the senior business team, he applies his diverse accounting and administrative knowledge.
  • Recognized for outstanding customer service and teamwork.

Accomplishments

  • Launched a new client feedback system during administrative service processes, enhancing satisfaction scores by 49% within 8 months.
  • Coordinated the production of quarterly board meeting materials, ensuring 100% accuracy and timely delivery, meeting rigorous compliance and regulatory standards.
  • Piloted an internal survey to analyze departmental performance, leading to a 72% increase in team satisfaction and operational efficiency.
  • Created a knowledge-base for recurring technical issues, reducing help desk calls by 39% for IT administrative requests.
  • Led the successful planning and execution of 7 corporate events yearly, consistently meeting budget targets and gaining 90% positive feedback from staff and executives.
  • Partnered with HR to spearhead new diversity and inclusion initiatives, resulting in the recruitment of 13 diverse candidates and fostering a more inclusive office culture.
  • Played a key role in supporting executive leadership through calendar management, resulting in 85% improvement in meeting efficiency.
  • Optimized office supply orders by implementing a just-in-time inventory system, lowering recurrent supply costs by $2 annually.
  • Developed and delivered administrative training workshops, increasing the team's competency and reducing onboarding time by 26%.
  • Developed an executive reporting system that delivered critical insights to C-suite leadership, improving decision-making for company-wide initiatives.

Affiliations

  • Volunteer Organizer, Annual Corporate Fundraising Event for metric, 2022-2015
  • Member, Business and Office Administrators’ Association, 2023-Present
  • Certified Administrative Professional (CAP) through the International Association of Administrative Professionals
  • Active Contributor, Online Office Management Knowledge Base & Community (Workday), 2020-Present
  • Member, National Association of Professional Women (NAPW), 2018 – 2019
  • Regular Contributor, Executive Assistants and Administrative Professionals Forum
  • Certification in Data-Driven Decision Making for Administrative Professionals, issued by Meridian, 2019
  • Enrolled in Professional Development Programs for Administrative Professionals, Vantage, 2021
  • Completed Advanced Presentation Design Course (Adobe Creative Suite), 2015
  • Associate Member, American Society of Administrative Professionals (ASAP), 2019-Present

Certifications

  • Professional Administrative Certificate of Excellence (PACE) - 2024, American Society of Administrative Professionals (ASAP)
  • Advanced Negotiation Techniques for Admins - 2021, Harvard Business School Online
  • Certified Office Manager (COM) - 2023, Office Management Academy
  • Advanced Excel Certification – HubSpot, 2015
  • Negotiation Skills Certification Ironclad Systems, 2023
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Corporate Travel Expert (CCTE) - 2016, National Business Travel Association
  • Certified Travel Associate (CTA) – 2015, system
  • Certified Event Planner (CEP) - 2019, Corporate Event Success Academy

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