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Skills

  • Security Protocols
  • Customer Satisfaction Enhancement
  • Planning and coordination
  • Relationship development
  • Team management
  • Airspace coordination
  • Administrative support
  • Airfield management
  • First Aid/CPR
  • Flight scheduling management

Work Experiences

  • Aided in the resolution of 16 incidents.
  • Worked with others to brainstorm new category possibilities.
  • Coordinated cargo management and the smooth flow of goods between hubs by communicating with flight operations teams.
  • Management recognized me for providing outstanding customer service.
  • Averted customer service escalations.
  • Built high-performing operations teams by recruiting, training, and mentoring new hires in order to create cohesive, goal-oriented teams.
  • Learned process improvement and team leadership to help with office needs.
  • Developed and implemented safety improvements to ensure that all employees work in a safe and productive environment.
  • Assisted in the creation of metric procedures.
  • Answered 10 phone calls per several months to assist customers.

Summaries

  • Achieved 63% performance improvement.
  • Able to manage high-pressure situations, providing real-time operational guidance to crews, ground control, and passengers while maintaining smooth flight operations.
  • Addressed 13 safety concerns.
  • Accomplished at conducting flight documentation audits to minimize legal and administrative errors by 21% and ensure full compliance with industry standards.
  • Proficient in promoting program by leveraging client relations and project management knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Program and system have a proven track record.
  • Communicative and team-oriented, with Asana expertise.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • OSHA certified

Accomplishments

  • Supported coordination of both scheduled and ad-hoc flight requests, achieving 44% improvement in charter flight mission readiness.
  • Delivered training and support in using aviation management software (Jira) to over 15 team members, resulting in improved flight operation transparency.
  • Successfully coordinated unforeseen maintenance delays, enabling 43% of flights to depart on time during 13 months/2018 at Chicago.
  • Leveraged aviation management software (Tableau) to accurately track flight logs, enabling the on-time completion of over 13 scheduled flights without errors.
  • Coordinated with maintenance and operational teams to optimize aircraft turnaround times, ensuring 32% fleet readiness for scheduled operations.
  • Analyzed and revised pre-flight briefing templates, leading to improved operational consistency and a 81% decrease in time spent administering briefings.
  • Managed the documentation for 14 charter and scheduled flights in Chicago, ensuring proper adherence to civil aviation authority guidelines.
  • Contributed to streamlining gate turnaround processes, reducing average idle time between flights by 57% during the peak travel season.
  • Collaborated with flight crew on pre-flight preparation, reducing ground time by 41% and enhancing overall turnaround efficiency at Portland.
  • Assisted in overseeing refueling operations for 2 aircraft within strict timeframes, ensuring adherence to safety regulations and minimizing delays.

Affiliations

  • Obtained Dangerous Goods Handling Certification from the International Civil Aviation Organization (ICAO), ensuring compliance in cargo operations.
  • Achieved Crew Resource Management (CRM) Certification in 2016, enhancing overall flight safety through interpersonal communication and decision-making strategies.
  • Awarded the Six Sigma from the Australian Licensed Aircraft Engineers Association (ALAEA) for extensive knowledge in refueling equipment calibration and safety procedures.
  • Engaged in the Global Aviation Information Network (GAIN) since 2024, contributing to discussions on safety data and operational issue tracking.
  • Received a Certificate of Appreciation for volunteering during 2015 at an Aviation Safety Foundation event, promoting safer flight operations.
  • Maintained Certified Aviation Administrator (CAA) credentials, focusing on streamlined communication processes between flight operations and air traffic controllers.
  • Contributed as a volunteer with Vantage, assisting in aviation safety advocacy and public awareness campaigns.
  • Contributed to aviation data analysis as part of the Flight Safety Foundation (FSF), enhancing critical insights into incident reporting and safety improvements.
  • Participated in the Airline Dispatchers Federation (ADF) annual summits, focusing on optimizing pre-flight planning and fuel-savings strategies.
  • Active member of the European Organisation for the Safety of Air Navigation (EUROCONTROL), contributing to global improvements in air traffic safety and efficiency.

Certifications

  • CompTIA Network+
  • Federal Communications Commission (FCC) Ground Radio Operator License
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Fuel Management and Optimization Certification by system
  • Comprehensive Weight and Balance Certification by method
  • Certified Aviation Safety Professional (CASP)
  • American Academy of Financial Management (AAFM)
  • Basic Security Awareness for Aviation Staff by process
  • FAA Aircraft Dispatcher Certificate

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