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Skills

  • Communication and presentation skills
  • Stakeholder relations
  • Relationship building
  • Effective leader
  • Risk assessment and mitigation
  • Budget development
  • Marketing strategy development
  • MS Office
  • Conflict resolution
  • Inventory management

Work Experiences

  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every one year.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Meticulously reported issues to higher management, which resulted in system.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Trained, coached and mentored staff to support smooth adoption of new procedure program.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class standard results.

Summaries

  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Veteran Regional Area Manager with exceptional workflow optimization and data analysis abilities.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Well-versed in performance reporting and a stickler for deadlines.
  • Customer-focused General Manager with 8 years of experience who is committed to expanding client relations and team leadership.
  • Accomplished Regional Area Manager with a focus on KPI tracking and data analysis, driving improved decision-making and exceeding growth targets by $16.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Costs were consistently reduced while profits were increased.
  • Optimize long-term success by effectively balancing targets with resources.
  • Expertise in technology and product development.

Accomplishments

  • Resolved product issue through consumer testing.
  • Spearheaded a marketing campaign that increased customer engagement by 34% within several months.
  • Led a cross-functional team of 7 to successfully launch a new product line that generated $2 in incremental revenue within 5 months.
  • Documented and resolved standard which led to category.
  • Led a digital transformation project to implement Salesforce system updates, which improved operational efficiencies by 59% with minimal downtime.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of metric.
  • Orchestrated a multi-location product rollout, generating $4 in additional sales across the Southwest within several months.
  • Led emergency action planning and crisis management measures, minimizing operational interruptions by 34% during unexpected events.
  • Initiated a workload distribution project that improved overall team productivity by 65% during peak seasons.

Affiliations

  • Toastmasters
  • Association for Corporate Growth (ACG) - Regional expansion advocate
  • Association of International Product Marketing & Management (AIPMM) - Product Management Certification
  • Retail Leaders Circle - Strategic initiatives participant for global partnerships
  • Global Network of Entrepreneurial Leaders (GNEL) - Leadership Mentor
  • American Marketing Association (AMA) - Certified Professional Marketer
  • American Society of Safety Professionals
  • Association for Supply Chain Management (ASCM) - Certificate holder in CPA
  • Association for Supply Chain Management (APICS)
  • Retail Industry Leaders Association (RILA) - Active Participant in 2019 Forum

Certifications

  • Google Digital Marketing & E-Commerce Professional Certificate
  • Certified Financial Manager (CFM)
  • HubSpot Inbound Marketing Certification
  • Certified Retail Operations Professional (CROP)
  • First Aid/CPR Certified
  • Retail Management Certification – process
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • ServSafe
  • Retail Technology Executive Program Certification

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