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Skills

  • Crowd control during large events
  • Fraud detection and prevention
  • Relationship development
  • Suspicious activity monitoring
  • Customer service
  • AI-integration testing for surveillance systems
  • Theft identification
  • Audio and video file review
  • Employee training and development programs
  • Process improvement

Work Experiences

  • Oversaw the delivery of initiative project by metric team, which resulted in procedure.
  • Coordinated with IT departments to update digital storage solutions, improving data retention and accessibility for investigations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Detected a large-scale theft ring.
  • Detected high-risk situations using real-time surveillance.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • De-escalated 5 high-risk situations.
  • Had an excellent attendance record and was always on time for work.
  • Created a comprehensive surveillance reporting system.
  • Solved category issues, improved operations, and provided excellent customer service.

Summaries

  • Committed to improving operational efficiency.
  • Adept at analyzing large amounts of surveillance data to identify trends and prevent fraudulent activity, contributing to operational security improvements.
  • Achieved a 60% reduction in casino-related criminal incidents.
  • Achieved savings of $6.
  • De-escalated 3 situations before escalation.
  • Accomplished Surveillance Supervisor with a strong background in incident reporting, enhancing report accuracy by 73% and reducing investigation resolution times.
  • Collaborated with floor managers to integrate surveillance insights into broader security strategies, resulting in a 27% reduction in preventable incidents.
  • Clear understanding of quality assurance and data analysis as well as project management training.
  • Analyzed behaviors to prevent policy violations.
  • Dependable Surveillance Supervisor.

Accomplishments

  • Resolved product issue through consumer testing.
  • Oversaw the adaptation to a new coordinated communication system that reduced response times to high-risk situations by 76% minutes.
  • Facilitated a comprehensive review of camera placements, optimizing footage coverage by 74%, which reduced blind spots in key areas.
  • Implemented advanced conflict resolution protocols, reducing security discrepancies at surveillance review checkpoints by 27%.
  • Collaborated with team of 10 in the development of initiative.
  • Carried out continuous monitoring and analysis of gaming tables, identifying multiple fraudulent activities, and resulting in a 71% reduction in financial losses.
  • Led the detection and resolution of a large-scale internal fraud scheme, resulting in the termination of 13 employees and recovering $12 in financial losses.
  • Authored and implemented a surveillance staff handbook detailing emergency protocols, significantly improving the team’s efficiency in crisis events.
  • Initiated a security management system upgrade in collaboration with external vendors, boosting system efficiency and workload management for surveillance operators.
  • Designed and executed high-stakes surveillance strategies for high-security events hosting over 3 attendees, while ensuring smooth operations and guest safety.

Affiliations

  • Project Management Institute
  • Association for Computing Machinery
  • International Security Management Association (ISMA)
  • Freemason
  • Certified in Video Analytics and Investigative Technology, system, 2019
  • Council of International Investigators (CII)
  • National Sheriffs' Association (NSA)
  • Rotary International
  • International Foundation for Protection Officers (IFPO)
  • American Medical Informatics Association

Certifications

  • Surveillance Operations Certification (SOC) - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Advanced Behavioral Analytics for Surveillance Certification - Lakeside Partners
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Apple Certified Associate (ACA)
  • NFPA 72 Fire Alarm and Security Systems Certification - Summit Group
  • Certified Public Accountant (CPA)
  • AI-Based Video Surveillance Certification - standard
  • General Data Protection Regulation (GDPR) Awareness Certification
  • Certified Public Accountant

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