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Skills

  • Loans
  • Spanish speaking
  • Rapid 10-key data entry
  • Strong account analysis skills
  • Collaboration with legal and regulatory departments
  • Supervision
  • Customer retention and engagement strategies
  • Development of standard operating procedures (SOPs)
  • Program equipment
  • Escalation handling and problem-solving

Work Experiences

  • Achieved President's Club for ensuring compliance with state and federal regulations on international money transfers in 2016.
  • Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of 15%.
  • Achieved a 51% growth in customer enrollment.
  • Collaborated with banks in Denver to ensure same-day settlements, cutting down transfer time by 47%.
  • Achieved a 61% improvement in fraud detection accuracy.
  • Completed within 18 months.
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Communicated empathetically with customers.
  • Boosted overall team performance.
  • Consistently exceeded metric and procedure goals set by Money Transfer Agent by using client relations, workflow optimization, and vendor management in all professional interactions.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • All aspects of the opening and closing procedures are covered.
  • Adhered to AML and regulatory guidelines.
  • Customer loyalty is increased by effectively resolving problems and processing transactions quickly.
  • Adhered to stringent AML guidelines.
  • Avoided compliance breaches.
  • Smart professional with cross-functional collaboration, process improvement, and cross-functional collaboration skills.
  • Boosted operational efficiency.
  • 15 years of experience in cross-border remittance processing.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.

Accomplishments

  • Reduced transaction reversal rates by 83% through the implementation of error-prevention measures in daily operations.
  • Utilized advanced financial software to reconcile transactions worth $13 on a weekly basis, ensuring accuracy and compliance with internal protocols.
  • Improved client satisfaction rates by 49% through the consistent delivery of clear communication and timely resolution of service requests.
  • Supported the launch of a new money transfer software, ensuring seamless integration across 13 branches and improving functionality by 16%.
  • Developed a comprehensive training manual for new recruits, reducing onboarding time by 17 days.
  • Maintained detailed and accurate financial records for up to 9 transactions daily, demonstrating attention to detail and strong organizational skills.
  • Led a cross-functional team to identify inefficiencies in payment platform integrations, resulting in a 62% reduction in payment delays.
  • Worked closely with compliance departments to ensure transfers were aligned with new regulations, reducing legal exposure by 73%.
  • Developed relationships with third-party currency vendors, securing more favorable exchange rates and saving clients an average of $4 per transaction.
  • Managed outbound communication with international banking partners, handling transfers exceeding $6 per quarter.

Affiliations

  • Money Transfer Agents Professional Development Program
  • National Association of Federal Credit Unions (NAFCU)
  • Worldwide Remittance Network Membership
  • Lions Club
  • Project Management Institute
  • International Compliance Association (ICA)
  • Society of Human Resource Management
  • Toastmasters
  • Certified Financial Crime Specialist (CFCS)
  • Jaycees

Certifications

  • Foreign Currency Exchange Specialist Certification (FCESC)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Payments Card Industry Data Security Standard (PCI DSS) Certification
  • Certified Public Accountant (CPA)
  • Wire Transfer Operations Certification (WTOC)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Digital Payments and Remittance Management Certification
  • Global Remittances Compliance Professional (GRCP)

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