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Skills

  • Client relationship management
  • First Aid/CPR
  • Supervision
  • Rapid 10-key data entry
  • Adaptability in a Fast-Paced Environment
  • Error reduction and process improvement methodologies
  • Operational improvement
  • Loans
  • Compliance with state, federal, and international money transfer regulations
  • Regulatory compliance

Work Experiences

  • Achieved OSHA in vendor management.
  • Achieved a 51% growth in customer enrollment.
  • Addressed network and operational issues.
  • Achieved a 61% improvement in fraud detection accuracy.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Reorganized my online banking files and deleted any that were no longer in use.
  • Devised strategies to develop and expand service sales to existing customers, resulting in an increase in annual revenue of 15%.
  • Communicated empathetically with customers.
  • Achieved compliance in 2021.
  • Achieved President's Club for ensuring compliance with state and federal regulations on international money transfers in 2016.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Avoided compliance breaches.
  • Adhered to stringent AML guidelines.
  • Positive, upbeat personality with excellent communication and problem-solving skills.
  • Professional banker with exceptional attention to detail and a high level of integrity.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Adept at identifying and resolving transfer disputes.
  • Boosted operational efficiency.
  • Adept at managing high-transaction environments.
  • Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.

Accomplishments

  • Designed and implemented process improvements that reduced transaction processing times by 81%.
  • Analyzed daily transaction data to identify trends, generating actionable insights that increased revenue by $18 within 18 months.
  • Worked closely with compliance departments to ensure transfers were aligned with new regulations, reducing legal exposure by 73%.
  • Documented and resolved initiative which led to standard.
  • Reduced transaction processing errors by 50% by implementing a new verification system, contributing to increased client trust and satisfaction.
  • Reduced transaction reversal rates by 83% through the implementation of error-prevention measures in daily operations.
  • Built strong relationships with 2 high-net-worth clients, ensuring personalized transfer services for amounts over $4 per transaction.
  • Managed the transfer of over $2 for a portfolio of 4 clients in compliance with international financial regulations.
  • Maintained detailed and accurate financial records for up to 9 transactions daily, demonstrating attention to detail and strong organizational skills.
  • Played a key role in boosting transaction volumes by 73% through engagement and targeted promotional activities.

Affiliations

  • Society of Women Engineers
  • Worldwide Remittance Network Membership
  • International Payments Association (IPA)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Money Service Business Risk Assessment Training
  • Project Management Institute
  • International Association of Money Transfer Networks (IAMTN)
  • Association of Information Technology Professionals
  • American Association of Payment Processors

Certifications

  • Transaction Compliance and Security Training Certification
  • ISO 9001:2015 Certified in Customer Service Quality
  • Certified International Payments Professional (CIPP)
  • Apple Certified Associate (ACA)
  • Money Transfer Agent Licensing (MTA License)
  • Financial Crime Risk Management Certification (FCRM)
  • Wire Transfer Operations Certification (WTOC)
  • KYC and AML Compliance Certification (KAC)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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