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Skills

  • First Aid/CPR
  • Wheel building
  • Collaboration with vendors for part sourcing
  • Custom bike build consultation
  • Material sourcing from various vendors
  • Bicycle shop operations
  • Communications
  • Project organization
  • Cycle-to-Work schemes and advice
  • Fleet maintenance management

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 83% improvement in efficiency.
  • Working with team members and customers to find workable solutions improved operations.
  • Benefited self-maintenance enthusiasts and shop repairs.
  • Achieved a 21% higher customer retention rate.
  • Kept my procedure knowledge up to date by doing quality assurance and client relations.
  • Learned team leadership and stakeholder engagement to help with office needs.
  • Conducted hands-on workshops for local cycling clubs.
  • Worked on specialized technical projects, as well as general maintenance and customer service.
  • Achieved results since 2023.

Summaries

  • Knowledge of Microsoft Excel in depth, as well as project management and client relations abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Beacon Labs, Vantage, and Harbor & Co. Are just a few of the brands in which Cedar Works is an expert.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Hands-on experience working with a variety of equipment and components, including Power BI, SAP, and Workday.
  • Power BI and SAP experts with exceptional interpersonal skills.
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Expert in metric with a strong aptitude for automated and optimized.
  • Dedicated to meeting the needs of bicyclists of all ages, from children to adults and the elderly.
  • Achieved a 40% improvement in customer satisfaction.

Accomplishments

  • Reduced costs by 48% through negotiating supplier contracts for bulk bike repair components, benefiting both the team and customers.
  • Turned around complex repairs involving both mechanical and electrical components on premium model bicycles within an average of 8 days.
  • Successfully handled large-scale repair projects during peak season, completing 5 bikes per week while meeting all quality benchmarks.
  • Contributed to Cedar Works's profitability by reducing average repair turnaround time by 17 hours without sacrificing quality.
  • Successfully diagnosed and repaired electrical components on e-bikes, reducing service downtime by 85% for customers.
  • Spearheaded the upgrade and organization of the workplace's tool inventory leading to a 30% reduction in job site clutter and repair time.
  • Trained junior technicians on advanced wheel truing and bike alignment techniques, fostering a collaborative team-oriented workshop environment.
  • Increased shop revenue by 53% through upselling accessories and performance-enhancing gear during routine maintenance appointments.
  • Managed a service department of 11 technicians, achieving a 35% customer satisfaction rate in the 2017 for fast and reliable service.
  • Certified all newly hired technicians within 4 months in foundational repair techniques, ensuring operational consistency across all locations.

Affiliations

  • Completed a certificate program in Cycling Industry Technology from Lakeside Partners, with focus on drivetrain technologies and aerodynamics.
  • Completed a Specialized Bicycle Fitting Certification, giving clients customized bike fit solutions for comfort and performance.
  • Member of the Society of Bicycle Technicians (2017–Present), focusing on ongoing education in advanced repair and assembly techniques.
  • Member of the Professional Bicycle Mechanics Association (2017–Present), actively participating in industry best practice workshops.
  • Active member of the IMBA (International Mountain Bicycling Association), participating in equipment testing for trail use and offering repairs during events.
  • Volunteer with the Sustainable Transportation Coalition, offering maintenance and repairs to encourage alternative transportation in the community.
  • Participant in the Campagnolo ® Technical Training course, gaining advanced skills for serving high-performance road cycling components.
  • Lead technician volunteer in community cycling advocacy groups, providing free safety checks and basic repairs at public events.
  • Certified with the United Bicycle Institute (category, 2015), skilled in advanced bike repair techniques and frame-building.
  • Collaborated in the Interbike International Bicycle Expo's technical sessions (2016), learning about cutting-edge bicycle technology and repair methodologies.

Certifications

  • E-Bike Diagnostics and Repair Certification 2019
  • Shimano S-TEC Dealer Certification
  • Advanced Bicycle Assembly & Tuning Certification Cedar Works
  • Certified MTB Suspension Technician Beacon Labs
  • Suspension Technology Specialist Certification 2020
  • ServSafe
  • BikeFit Certification Level 1 & 2
  • Cisco Certified Internetwork Expert (CCIE)
  • Leonardi Factory Training - Suspension Service Specialist
  • Bike Fitting Advanced Certification - Retul Fit (Specialized)

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