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Skills

  • Corporate alignment collaboration
  • Relationship development
  • Staff performance evaluations
  • Merchandising strategies
  • Compliance with corporate regulations
  • Data-driven decision making
  • Operational excellence
  • Operational improvement
  • Conflict resolution
  • Staff training/development

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Kept track of 2 employees' daily activities and devised plans to address issues that resulted in program.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Used project management and process improvement to cultivate and strengthen long-term client relationships.
  • Increased productivity by 18% while lowering staffing and operational costs.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With 9 years of customer service experience, Corporate Store Manager is insightful.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Accomplished Corporate Store Manager with a history of boosting cross-selling and up-selling effectiveness by 28%, while delivering excellent team leadership across large retail environments.
  • With 10 years of experience planning, leading, and improving stakeholder engagement functions, I am an enthusiastic leader.
  • Customer-focused General Manager with 2 years of experience who is committed to expanding vendor management and workflow optimization.
  • 14 years of strategic Corporate Store Manager experience leading and overseeing procedure and method business activities.
  • Corporate Store Manager with 2 years of successful budget management and team leadership experience.

Accomplishments

  • Championed a safety initiative that resulted in a 60% reduction in workplace accidents across 17 stores.
  • Reduced operational downtime by creating and implementing streamlined inventory management protocols that increased efficiency by 20%.
  • Selected to lead the pilot test of Salesforce, resulting in a 55% improvement in customer satisfaction metrics within three years.
  • Collaborated with team of 9 in the development of process.
  • Applied data-driven inventory forecasting models to cut overstock issues and increase turnover rate by 40%.
  • Led a store team of 2 employees to achieve a 85% increase in customer retention within 2023.
  • Developed and facilitated monthly training sessions, improving team expertise and decreasing customer complaints by 33%.
  • Documented and resolved method which led to system.
  • Collaborated with cross-functional teams to introduce process, driving a 72% increase in market share.
  • Launched a customer feedback initiative that improved overall satisfaction ratings by 52% within several months.

Affiliations

  • Member of the Society for Human Resource Management (SHRM)
  • American Marketing Association
  • National Association of Social Workers
  • Active in Retail Leaders Business Network Alumni
  • Member of the Global Association for Retail Leadership Professionals
  • Member of the International Franchise Association (IFA)
  • Lions Club
  • Society of Women Engineers
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • First Aid/CPR Certified
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Human Resources Professional Certificate (HRPC) - process
  • Certified Change Management Specialist (CMS) - framework
  • Project Management Professional (PMP) - Project Management Institute
  • Leadership and Management Certificate – Cedar Works
  • Apple Certified Associate (ACA)
  • Retail Operations Management Certification - Ironclad Systems in 2019
  • ServSafe
  • Inventory Optimization Certificate - Summit Group

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