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Skills

  • Customer service excellence
  • Preparing seafood platters for special events
  • Vendor relationship management
  • Adapting to changing customer preferences
  • Product freshness and quality control
  • Microsoft applications proficiency
  • Onboarding and Training New Employees
  • Relationship development
  • First Aid/CPR
  • Team management

Work Experiences

  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Collaborated with kitchen staff.
  • Assisted in the setup and breakdown of seafood displays, ensuring compliance with Harbor & Co. Merchandising standards and increasing sales by 85%.
  • Analyzed survey results to adjust selections.
  • Administered customer feedback surveys on seafood products.
  • Collaborated with team members.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Assisted in the setup of seafood displays.
  • Actively monitored seafood displays for quality.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Summaries

  • Certified in seafood handling safety procedures.
  • Strengths in budget management and workflow optimization backed up by Miscellaneous training.
  • Boosted overall customer trust.
  • Sells standard and initiative products while keeping up with changing industry trends and customer preferences.
  • Collaborated effectively with vendors and colleagues.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Seafood Team Member is successful in promoting customer loyalty, satisfaction, and purchases.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Adept at handling high-volume holiday orders.
  • Extensive inventory management and shipment processing experience.

Accomplishments

  • Collaborated with team of 3 in the development of initiative.
  • Successfully filleted and portioned hundreds of pounds of fish daily, while maintaining precision and minimizing product waste by 39%.
  • Played a key role in seasonal seafood promotions, leading to an overall increase in sales of 24% during category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maximized seasonal promotions for holiday seafood products, leading to a 18% revenue increase compared to the previous year.
  • Created detailed seafood product educational resources for staff, boosting team-wide expertise on fish species and preparation techniques by 78%.
  • Provided exceptional customer service by educating customers about seafood origin, sustainability, and cooking techniques, leading to a 70% increase in customer loyalty.
  • Reduced operational costs by negotiating better deals with seafood suppliers, achieving a 11% cost savings over 16 months.
  • Opened and closed seafood department, ensuring all equipment was safely operated and the workspace properly maintained to health regulations.
  • Conducted food safety audits and implemented a temperature-tracking system, improving compliance ratings by 56%.

Affiliations

  • International Pacific Halibut Commission Engagement
  • Sustainable Fisheries Partnership (SFP) Program Participant
  • Fishery Improvement Project (FIP) Contributor
  • Food Marketing Institute’s Seafood Committee Volunteer
  • National Association of Seafood Professionals Active Member
  • American Society of Safety Professionals
  • Seafood Watch Program Activist
  • National Sustainable Seafood Coalition Advocate
  • Rotary International
  • Jaycees

Certifications

  • Title 21 CFR Part 110 - Good Manufacturing Practices (GMP) Training Certification
  • Allergens in Seafood Processing Certification by Meridian
  • Certified Retail Meat & Seafood Associate by FMI (Food Marketing Institute)
  • Salesforce
  • Basic Seafood HACCP Training Certification by initiative
  • Cisco Certified Network Associate (CCNA)
  • Seafood Sustainability and Traceability Certification by Brightline
  • ServSafe Food Protection Manager Certification
  • Certified Food Safety Manager (CFSM) by framework
  • Google Certified Professional Cloud Architect

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