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Skills

  • Cost reduction through waste management
  • Organization
  • MS Office
  • Onboarding and Training New Employees
  • Team management
  • Communications
  • Team building
  • Proficient in initiative
  • Operational improvement
  • Knowledge of category compliance

Work Experiences

  • Assisted in the setup of seafood displays.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Educated customers about promotions to increase sales.
  • Actively monitored seafood displays for quality, rotating stock to ensure first-in, first-out (FIFO) practices and reducing spoilage by 38% annually.
  • Achieved a 37% growth in customer orders.
  • Collaborated with kitchen staff.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Boosted seasonal sales by $13 over 2020.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted overall customer trust.
  • Adhered to the highest standards of food hygiene.
  • Within Miscellaneous, senior Seafood Team Member and outstanding performer in risk assessment and data analysis.
  • Certified in seafood handling safety procedures, ensuring a high level of compliance during procedure audits and maintaining a spotless department record for 2015.
  • Achieved a 79% improvement in customer satisfaction.
  • Collaborated effectively with vendors and colleagues.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Seafood Team Member is successful in promoting customer loyalty, satisfaction, and purchases.
  • Accomplished in managing seafood operations, fostering team collaboration, and maintaining high-quality standards in customer service and product handling excellence.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with culinary team to develop seafood specials and menu upgrades, enhancing seasonal offerings and driving revenue by $9.
  • Played a key role in seasonal seafood promotions, leading to an overall increase in sales of 24% during category.
  • Proactively identified and minimized high-risk contamination issues, resulting in passing of all major internal and external safety inspections with 100% compliance.
  • Assisted with onboarding and training of 14 new employees on seafood handling best practices, contributing to 4% faster overall team integration.
  • Led section in setting up and breaking down seafood displays, ensuring compliance with local health department standards.
  • Provided exceptional customer service by educating customers about seafood origin, sustainability, and cooking techniques, leading to a 70% increase in customer loyalty.
  • Collaborated with kitchen teams to prepare custom seafood platters, resulting in a 43% higher order accuracy rate.
  • Opened and closed seafood department, ensuring all equipment was safely operated and the workspace properly maintained to health regulations.
  • Worked closely with the department manager to forecast seafood sales trends, adjusting orders to avoid over or under-stocking.

Affiliations

  • Association of Information Technology Professionals
  • National Association of Seafood Professionals Active Member
  • National Sustainable Seafood Coalition Advocate
  • EcoFish Sustainability Alliance Participant
  • Institute of Fisheries Management (IFM) Student Member
  • Association for Supply Chain Management (APICS)
  • Association of Commercial Fishing and Seafood Companies (ACFSC)
  • Seafood Product Quality Control Certification
  • U.S. Department of Agriculture Seafood Inspection Program Compliance Certificate
  • Lions Club

Certifications

  • Highfield Level 2 Award in Food Allergen Awareness & Control in Catering
  • Certified Business Analysis Professional (CBAP)
  • Certified Excellence in Customer Satisfaction by process
  • Supermarket Retail Chain Certified Associate - Seafood Handling
  • Salesforce
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Professional in Food Safety (CP-FS)
  • National Seafood HACCP Alliance for Training and Education Certificate
  • Certificate in Environmental Sustainability in Fisheries by standard

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