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Skills

  • Upselling strategies
  • Order accuracy
  • Customer feedback interpretation
  • Supervisory skills
  • Food station setup
  • Cash Handling
  • Table setting
  • Delegation and task management
  • Food running
  • Team Leadership

Work Experiences

  • Managed food resources, memorized orders, and coordinated service in a 5-table restaurant.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic system restaurant.
  • Achieved a 76% reduction in service errors.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 14 tables per shift.
  • Achieved a 18% compliance rating.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.

Summaries

  • Ambitious server with 17 years of experience increasing category sales and providing guests with personalized service.
  • Lead Server Trainer with 6 years of bartending and waitressing experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in budget management and workflow optimization backed up by Food and Beverage training.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Because of friendliness, prompt service, and automated, consistently received customer satisfaction ratings of 6%.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Lead Server Trainer who is proactive and has worked in system restaurants for 13 years.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed team-building exercises and training modules that improved staff collaboration, reducing service errors and improving guest feedback ratings by 15% %.
  • Trained junior servers in effective upselling techniques, directly leading to a 20% boost in monthly sales.
  • Identified gaps in service knowledge and organized targeted training sessions, helping increase service quality ratings by 61%.
  • Authored a health and safety training guide that resulted in obtaining PMP with a 45% compliance score during 2018 inspections.
  • Enhanced staff engagement by introducing a collaborative problem-solving workshop, reducing service issues and increasing guest satisfaction levels by 84% %.
  • Created and maintained a performance tracking dashboard that improved tracking of individual and team KPIs, leading to a 32% improvement in quarterly assessments.
  • Resolved product issue through consumer testing.
  • Set up a service excellence program, enabling front-of-house staff to exceed guest satisfaction targets by 85% %.
  • Monitored and realigned server workflows during peak hours, meeting guest expectations even in high-demand situations involving 11 patrons.
  • Led a rotating mentorship program, boosting staff cross-training engagement by 21% and improving multi-department staff efficiency.

Affiliations

  • National Restaurant Association
  • National Society of Minorities in Hospitality (NSMH)
  • International Council of Nurses
  • Society of Foodservice Management (SFM)
  • Association for Supply Chain Management (APICS)
  • International Hospitality Association (IHA)
  • ServSafe Certification 2015
  • Society for Hospitality and Foodservice Management (SHFM)
  • American Culinary Federation (ACF) - standard
  • Customer Service Institute of America (CSIA)

Certifications

  • Dining Room Management Certification - Summit Group
  • ServSafe Food Protection Manager Certification
  • Customer Service Excellence Certification Brightline
  • CompTIA A+ Technician
  • Certified Hospitality Trainer (CHT) - Vantage
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Certified Hospitality Department Trainer - Meridian
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Bar Manager - Vantage

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