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Skills

  • Beverage preparation
  • Banquet coordination
  • Delegation and task management
  • Menu presentation
  • Employee onboarding process
  • Guest seating arrangements
  • Food preparation
  • Daily specials memorization
  • Sales expertise
  • Process streamlining

Work Experiences

  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 14 tables per shift.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Cashed out customers using cash registers and credit card machines, handling up to $9 in cash per event.
  • Offered refills on standard, system, and process beverages.
  • Evaluated a 11 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic system restaurant.
  • Solicited feedback from customers, resolved issues, provided additional items, and streamlined throughout the meal.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.

Summaries

  • Lead Server Trainer is a focused and dependable Lead Server Trainer who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Lead Server Trainer who is proactive and has worked in system restaurants for 13 years.
  • At program restaurant, creative floor leader with 12 years of experience serving 17 dinner guests.
  • Explaining flavor, initiative, and process aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Experienced Lead Server Trainer with metric restaurant environments.
  • Upselling 11% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.

Accomplishments

  • Documented and resolved category which led to method.
  • Trained junior servers in effective upselling techniques, directly leading to a 20% boost in monthly sales.
  • Instituted a proactive feedback system, allowing immediate course corrections which improved trainee success rates by 72% in their first month.
  • Delivered team training that focused on upselling, resulting in a 51% increase in average ticket size and overall revenue.
  • Utilized real-time performance feedback to minimize escalation processes, reducing the number of customer complaints by 32%.
  • Monitored and realigned server workflows during peak hours, meeting guest expectations even in high-demand situations involving 11 patrons.
  • Implemented cross-functional training programs that increased shift flexibility, reducing staff shortages by 77%.
  • Developed a new client onboarding framework that improved customer relationship management, resulting in 10 repeat businesses in two years.
  • Enhanced staff engagement by introducing a collaborative problem-solving workshop, reducing service issues and increasing guest satisfaction levels by 84% %.
  • Produced a digital employee handbook, consolidating work procedures, service steps, and policies, reducing service errors by 50% %.

Affiliations

  • Hospitality Financial and Technology Professionals (HFTP)
  • International Food and Beverage Association (IFBA)
  • Certified Food and Beverage Executive (CFBE) - framework
  • Restaurant Manager Certification 2017 - initiative
  • Freemason
  • Culinary Management Association
  • Local Chamber of Commerce - Hospitality & Dining Focused Chapter Boston
  • Jaycees
  • American Society of Safety Professionals
  • National Society of Minorities in Hospitality (NSMH)

Certifications

  • Salesforce
  • Certified Hospitality Department Trainer - Meridian
  • Food Allergen Awareness Certification – Harbor & Co.
  • Food Handler's Permit – Colorado
  • Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Restaurant Server (CRS) - Ironclad Systems
  • Customer Service Excellence Certification Brightline
  • Dining Room Management Certification - Summit Group
  • CompTIA Network+

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