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Skills

  • National accounts
  • Process improvement
  • Training program development
  • Communications
  • Invoice generation
  • Performance analytics
  • Sales expertise
  • Brand management
  • Order management
  • CCTV

Work Experiences

  • Devised and implemented effective marketing strategies to help method and framework grow.
  • Worked with customers to discuss their service needs and provide options.
  • Learned workflow optimization and stakeholder engagement to help with office needs.
  • Kept track of all accounts' budgeting, forecasting, expenditures, and performance.
  • Kept my system knowledge up to date by doing project management and data analysis.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Collaborated with designers and production personnel to produce high-quality, brand-specific advertisements.
  • Saved money by developing functional solutions to system problems.
  • Calculated sales commission for a sales team of 20+ reps.
  • Set departmental goals and kept track of their progress.

Summaries

  • Negotiation, planning, and organizational skills are essential.
  • Motivating leader who has built and managed metric teams in the past.
  • Process improvement in metric settings and vendor management in risk assessment settings.
  • Pursuing a position as an Account Manager, where hard work and dedication will be rewarded.
  • In resolving issues, he is dependable, diligent, and diplomatic.
  • Senior advertising executive with a track record of success in account management, team leadership, and promotional management.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Communication, multitasking, and conflict resolution skills are all important.
  • Offering a track record of consistently driving results by forming and leading high-performing teams.

Accomplishments

  • Recorded
  • Client Interface: Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Expanded reporting capabilities, allowing senior management to gain better visibility into key service metrics, boosting data-driven decision-making.
  • Consulted
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Sales: Surpassed all sales goals by 25% for Mid-Atlantic region. Increased sales by method over a two year period.
  • Resolved
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Ensured

Affiliations

  • Member, National Institute for Automotive Service Excellence (ASE) - Achieved CPA in 2015.
  • Certified, Automotive Service Management Certificate Program at Summit Group - Enhanced operational and leadership skills relevant to service management.
  • Participant, North American Automotive Service Professionals Conference - Engaged in sessions around improving client account management and retention initiatives.
  • Participant, Automotive Analytics & Attribution Summit - Engaged in seminars focused on customer service optimization and operational efficiency.
  • Certified AWS (Advanced Warranty Solutions) Program Participant at program, ensuring up-to-date expertise in warranty claims processing.
  • Organizing Committee, Local Automotive Leadership Group - Organized seminars and workshops enhancing vendor relationship management.
  • Participant, Automotive 30% Club - Focused on increasing gender diversity in service management and team leadership.
  • Member, Customer Experience Professionals Association (CXPA) - Applied customer service improvement insights within the service department.
  • Active Member, National HR Association - Focused on improving collaboration between HR and service departments in key talent acquisition efforts.
  • Participant, National Automotive Service Task Force (NASTF) - Worked to ensure access to service resources and technical developments.

Certifications

  • Certified Service Manager (CSM) - Lakeside Partners
  • Certified Automotive Parts Specialist (CAPS) - NAFA Fleet Management Association
  • First Aid/CPR
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Complaint and Escalation Management Certification - Ironclad Systems
  • Certified Automotive Service Liaison (CASL) - National Institute for Automotive Service Excellence (ASE)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe

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