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Skills

  • Oral and written communications
  • Systems Development
  • Best practices and methodologies
  • Business operations
  • DB2
  • COM
  • Knowledge of streaming video platforms
  • Business continuity planning
  • IT Infrastructure
  • Java

Work Experiences

  • Used a thorough understanding of company policies to deliver program services efficiently.
  • Got better.
  • Was in charge of the operation.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 10 new accounts.
  • Reviewed training materials and course details on a regular basis to ensure that updates were included in a timely and reasonable manner.
  • Raised the stakes.
  • Created complex user interfaces to support third-party applications.
  • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
  • Assessed performance and identified areas for improvement by reviewing metric, framework, and program reports.
  • Created HTML email templates and newsletters for e-mail marketing campaigns.

Summaries

  • Looking for a position with a cutting-edge company that develops innovative solutions for a variety of industries.
  • Information Systems Specialist with 6 years of successful quality assurance and budget management experience.
  • Procedure Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Effective, team-oriented professional with 3 years of software development experience in the hospitality and travel industries.
  • 3 years of honorable service with the United States human resources as a telecommunications systems and information security specialist.
  • Capable of making important business decisions for the company.
  • Astute leader of a team of computer hardware engineers.
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.
  • Looking for a job where I can help with test reporting and defect resolution.
  • Excellent communication skills and a reliable team player in a variety of situations.

Accomplishments

  • Coordinated the successful migration of Summit Group's email systems to initiative, improving system reliability and reducing spam by 50%.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Managed the upgrade to program, improving overall system speed and reducing downtime, which led to a 80% increase in organizational productivity.
  • Decreased system deployment time for new hires by 30% through automation of IT infrastructure provisioning workflows, improving overall operational efficiency.
  • Led weekly IT service reviews which streamlined IT operations and resulted in a 64% reduction in average ticket resolution time.
  • Implemented an end-to-end automated software provisioning process, which cut down manual intervention by 29%, improving onboarding timelines.
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • Developed a robust enterprise-level cybersecurity strategy which earned Outstanding Service Award for security excellence in 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • System Design: Conceptualized and designed system that resulted in process.

Affiliations

  • International Association of Administrative Professionals
  • Red Hat Certified Engineer (RHCE) Program
  • Cisco Certified Networking Professional (CCNP)
  • Cybersecurity and Infrastructure Security Agency (CISA)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Amazon Web Services (AWS) Educate Program
  • American Medical Informatics Association
  • Project Management Institute

Certifications

  • Certified Cloud Security Professional (CCSP)
  • First Aid/CPR Certified
  • CCDP Design
  • Certified in Governance of Enterprise IT (CGEIT)
  • Oracle Certified Database Administrator
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Information Systems Auditor (CISA)
  • Certified Database Administrator with SQL Server
  • Certified in Risk and Information Systems Control (CRISC)

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