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Skills

  • Relationship development
  • Team management
  • Contract negotiation/review/drafting
  • Issue resolution
  • Weekly Payroll
  • Operations management
  • Computer literate
  • Tax preparation
  • Person-Centered Care Plans
  • Community resources

Work Experiences

  • Solved category issues, improved operations, and provided excellent customer service.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Acted as a liaison between residents' families and the treatment team, fostering transparency and positive engagement for an enhanced healing environment.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Communicated effectively with residents, staff, and other stakeholders by listening, being respectful, and promoting a positive demeanor.
  • Had an excellent attendance record and was always on time for work.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Achieved a 76% decrease in incidents.
  • Created multi-threaded admin web applications based on method.

Summaries

  • Clear understanding of team leadership and budget management as well as risk assessment training.
  • Achieved 42% accuracy in all documentation.
  • Individual with a high level of integrity and a strong work ethic who is resourceful.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • With excellent conflict resolution and organizational skills, I am energetic, motivated, and thorough.
  • Residential Treatment House Manager with 7 years of successful team leadership and client relations experience.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Knowledgable in a variety of design and testing methodologies.
  • Accomplished at aligning budget management and resource allocation with organizational goals, delivering a 35% increase in funds available for resident programs and facility improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Minimized turnover and facilitated career growth by establishing mentorship programs for new hires, leading to a staff retention increase of 82%.
  • Reduced service delivery delays by 73% by restructuring staff shifts and improving communication between departments.
  • Successfully completed state-mandated facility inspections with 100% compliance for three years, reflecting adherence to both local and federal health and safety standards.
  • Led recruitment and onboarding of 12 new staff members, ensuring cultural alignment and enhancing team productivity.
  • Led the digital transformation of reporting processes, reducing manual data entry time by 33% and improving overall accuracy and transparency of facility records.
  • Trained a staff of 17 on trauma-informed care techniques, leading to a 53% reduction in behavioral incidents within 18 months.
  • Executed data-driven risk assessments, resulting in a 15% reduction in facility-related injuries among residents and staff over one year.
  • Increased resident program completion rates by 39% through the integration of tailored mental health therapies and vocational training.
  • Acted as primary liaison for 7 external agencies, coordinating cross-functional efforts to elevate the holistic care experience for all residents.
  • Implemented an upgraded client tracking system using Jira, which streamlined reporting and improved data accuracy by 85%.

Affiliations

  • National Alliance on Mental Illness (NAMI)
  • Association for Supply Chain Management (APICS)
  • The Joint Commission Behavioral Health Care Accreditation
  • American Medical Informatics Association
  • American Association of Healthcare Administrative Management (AAHAM)
  • International Crisis Intervention Specialists (ICIS)
  • American Mental Health Counselors Association (AMHCA)
  • Association for Computing Machinery
  • Freemason
  • International Association of Administrative Professionals

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Residential Care Administrator (CRCA)
  • Certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) from Ironclad Systems
  • Certified Personal Financial Counselor (CPFC)
  • Certified Ethical Hacker (CEH)
  • Nonviolent Crisis Intervention (NVCI) Certification
  • Salesforce
  • Certified Quality Improvement Specialist (CQIS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Nonprofit Professional (CNP)

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