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Skills

  • Internal auditing
  • Tax preparation
  • Team management
  • Budgets
  • Contract auditing
  • Accounts payable/receivable
  • MS Office
  • Computer literate
  • Budget Management
  • Access Security

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 28% reduction in physical confrontations.
  • Created multi-threaded admin web applications based on method.
  • Achieved lasting resolutions.
  • Acted as a liaison between residents' families and the treatment team, fostering transparency and positive engagement for an enhanced healing environment.
  • Designed all of the staff's work schedules to ensure that each shift had an adequate number of employees to cover it.
  • Double-checked the data's accuracy and integrity.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Achieved method within two years of implementation.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • With excellent conflict resolution and organizational skills, I am energetic, motivated, and thorough.
  • A bilingual Group Home Manager with 11 years of experience coordinating food services, facilitating residential policies and procedures, and completing employee performance appraisals.
  • Residential Treatment House Manager with 7 years of successful team leadership and client relations experience.
  • Clear understanding of team leadership and budget management as well as risk assessment training.
  • Within Healthcare, senior Residential Treatment House Manager and outstanding performer in risk assessment and budget management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Optimized onboarding by implementing best-practice training programs, reducing new hire training time by 17 days and increasing initial productivity rates by 77%.
  • Acquired 15 in additional state funding after writing a detailed proposal that demonstrated the facility’s success rate and community impact over 6 months.
  • Developed partnerships with 17 local businesses and service agencies, providing residents with vocational training and increasing resident employment rates by 35%.
  • Developed and implemented individualized care plans for 2 residents, improving treatment compliance by 27% over the past year.
  • Implemented an upgraded client tracking system using Jira, which streamlined reporting and improved data accuracy by 85%.
  • Acted as primary liaison for 7 external agencies, coordinating cross-functional efforts to elevate the holistic care experience for all residents.
  • Led recruitment and onboarding of 12 new staff members, ensuring cultural alignment and enhancing team productivity.
  • Executed data-driven risk assessments, resulting in a 15% reduction in facility-related injuries among residents and staff over one year.
  • Successfully completed state-mandated facility inspections with 100% compliance for three years, reflecting adherence to both local and federal health and safety standards.
  • Increased resident program completion rates by 39% through the integration of tailored mental health therapies and vocational training.

Affiliations

  • Association for Mental Health and Wellness (MHAW)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Rotary International
  • Residential Child Care Project (RCCP)
  • Behavioral Health Leadership Development Alliance
  • International Association of Administrative Professionals
  • National Alliance on Mental Illness (NAMI)
  • International Council of Nurses
  • Society of Human Resource Management
  • Lions Club

Certifications

  • Certified Public Accountant (CPA)
  • Crisis Prevention and Intervention (CPI) Certification
  • Mental Health First Aid Certification
  • Certified in Advanced Motivational Interviewing (MI) Techniques
  • Certified Case Manager (CCM) from Vantage
  • Certified Recovery Residence Administrator (CRRA)
  • CompTIA Network+
  • Certified in Healthcare Compliance (CHC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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