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Skills

  • Cleaning chemical safety protocols
  • Public areas and office cleanliness management
  • Blueprints and schematics
  • Problem resolution
  • Bilingual communication (Language 1/Language 2)
  • OSHA safety compliance
  • Business operations
  • Process improvement
  • Vendor and contract negotiations
  • Operational improvement

Work Experiences

  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 6%.
  • Collaborated with suppliers.
  • Championed an in-house recycling program.
  • Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.
  • Was in charge of scheduling, training, and performance monitoring for 12 employees.
  • Aligned with cross-departmental stakeholders.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Aligned with cross-departmental stakeholders to execute large cleaning projects for events and conventions, which serviced more than 15 guests daily.
  • Improved maintenance employee training programs were implemented by me.

Summaries

  • Aligned housekeeping operations with CPA standards.
  • Quality-focused Maintenance Specialist with 11 years of supervisory experience.
  • Maintenance Supervisor with 10 years of experience supervising janitorial and maintenance tasks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Contributed to a noticeable increase in guest satisfaction.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.
  • Conducted audits across Phoenix.
  • Within Miscellaneous, senior Housekeeper Manager and outstanding performer in performance reporting and quality assurance.
  • Achieved cost savings of $5 per year.

Accomplishments

  • Designed and introduced a quality control system, identifying issues upfront and improving room cleanliness scores by 29%.
  • Orchestrated deep cleaning projects during low-occupancy periods, leading to fewer complaints and a 57% increase in positive room cleanliness ratings.
  • Spearheaded a cleanliness initiative, increasing positive online guest reviews by 18% over initiative.
  • Oversaw a Chicago renovation project, managing cleaners to ensure all rooms were guest-ready by the project deadline, reducing disruptions by 16%.
  • Led safety training for all housekeeping staff, leading to zero safety incidents for 15 consecutive months.
  • Achieved recognition from method for excellence in housekeeping service due to continuous development of team productivity and service standards.
  • Reduced staff turnover by 75% through enhanced team engagement activities and recognition programs.
  • Developed a waste management program that reduced overall waste by 6 tons annually, contributing to the company's sustainability goals.
  • Increased efficiency in room turnover during peak season by introducing a cross-training program, enabling 7 staff members to handle multiple roles.
  • Collaborated with team of 7 in the development of standard.

Affiliations

  • American Hotel & Lodging Association (AHLA)
  • International Green Clean Institute
  • Association for Supply Chain Management (APICS)
  • American Society for Healthcare Environmental Services (ASHES)
  • Certified Hospitality Housekeeping Executive (CHHE)
  • National Association for Healthcare Quality (NAHQ)
  • National Alliance on Mental Illness (NAMI) for Workplace Mental Health Advocacy
  • Housekeeping Managers Forum
  • Society of Women Engineers
  • American Medical Informatics Association

Certifications

  • CompTIA Security+
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Guest Room Attendant – American Hotel and Lodging Educational Institute (AHLEI)
  • Certified Occupational Safety Specialist (COSS) - metric
  • Certified Environmental Services Executive (CESE) – International Executive Housekeepers Association (IEHA)
  • Hospitality Sales and Marketing Professional (HSMP) – AHLEI
  • First Aid/CPR Certified
  • Customer Satisfaction and Quality Control Certification – process
  • Emergency Preparedness and Response Certification – OSHA
  • Infection Control and Prevention Certification – Centers for Disease Control (CDC)

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