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Skills

  • Food preparation
  • Sales expertise
  • Collaborating with kitchen staff
  • To-go order preparation
  • Handling confidential customer information
  • Complaints resolution and service recovery
  • Point of sale knowledge
  • Guest seating arrangements
  • Efficient table turnaround management
  • Attention to detail in order delivery

Work Experiences

  • Showed enthusiasm and promoted metric service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Met 6 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Accommodated dietary restrictions and special preferences.
  • Achieved employee of the month in 2017 by consistently exceeding guest satisfaction benchmarks and team collaboration efforts.
  • Accommodated guest preferences.
  • Achieved President's Club for customer service excellence.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • Upselling 12% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Junior Waitress with 5 years of successful cross-functional collaboration and vendor management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Explaining flavor, category, and standard aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Junior Waitress who is proactive and has worked in initiative restaurants for 11 years.
  • Expert in the field of food and beverage.
  • Junior Waitress is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Junior Waitress with over 5 years of method and framework service experience.

Accomplishments

  • Leveraged CRM systems to track and integrate guest preferences, improving personalized service and increasing customer satisfaction.
  • Initiated collaborative team efforts during large party bookings, providing seamless service to groups of 10 and above.
  • Processed large volume transactions efficiently, regularly managing up to program in daily payments without discrepancies.
  • Upsold appetizers and desserts, driving a 75% increase in average customer check size during peak dining hours.
  • Actively participated in cross-training in both front and back-house operations, enhancing team adaptability and service cohesion.
  • Supported floor staff during high-volume hours, allowing the restaurant to serve up to 9 patrons without delays.
  • Provided full-service support during special events, handling high-pressure situations while maintaining customer satisfaction.
  • Offered proactive customer service by anticipating guest needs, leading to a 28% increase in repeat customer visits.
  • Maintained compliance with category, resulting in six consecutive months of passing inspections with zero violations.
  • Demonstrated in-depth menu knowledge, resulting in faster customer decision-making and improved dining satisfaction.

Affiliations

  • Women in Hospitality and Leisure Association
  • Food and Beverage Management Association (FBMA)
  • Certified Guest Service Professional (2019)
  • Society of Human Resource Management
  • Local Hospitality Apprenticeship Program at Columbus
  • Alumni, framework Hospitality and Tourism Management Program
  • Rotary International
  • Society of Women Engineers
  • World Association of Chefs Societies (WACS)
  • Food Allergy Awareness Training by framework

Certifications

  • Safe Plates Food Safety Certification
  • Cash Handling Procedures Certificate in Foodservice
  • First Aid/CPR Certified
  • Waitstaff Customer Service Certificate by metric
  • Alcohol Awareness Training Program (AATP)
  • ServSafe Food Handler Certification
  • Multitasking in Hospitality Management Certificate
  • Responsible Alcohol Service Training (RAST)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Wait Staff Training by Columbus Hospitality Institute

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