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Skills

  • Cross-Department Communication
  • KPI tracking
  • Policy and procedure adherence
  • Time management
  • Client-support team liaison
  • Process improvement
  • Client relationship management
  • Data-driven decision making
  • Financial reports preparation
  • Business operations

Work Experiences

  • Was in charge of the day-to-day operations of a brand new 2-room hotel with a staff of 2.
  • Collaborated with Atlanta-based teams to finalize travel logistics for system, enabling seamless travel for 7 attendees.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated multiple inter-departmental projects that completed ahead of schedule, resulting in a Outstanding Service Award nomination.
  • Assisted in financial reporting.
  • Achieved a 36% cost reduction.
  • Contributed to the successful launch of Microsoft Excel.
  • Achieved a 23% reduction in response times.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with external agencies.

Summaries

  • Hotel manager who is passionate about providing excellent service to all of her guests.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at fostering stakeholder engagement, achieving 81% attendance from key executives during critical project meetings.
  • Conducted critical project meetings.
  • Committed to implementing cost-saving strategies and process optimization for improved workflow enhancements and company performance.
  • Adept at using advanced task prioritization methods.
  • Achieved cost savings.
  • Costs were consistently reduced while profits were increased.
  • Working for high-end hotel chains for more than 2 years, I am a highly communicative professional.
  • Completed key tasks ahead of deadlines.

Accomplishments

  • Performed quality checks on contracts and legal documents, ensuring compliance with Six Sigma regulations and avoiding potential delays.
  • Implemented an enhanced task tracking system on Power BI, decreasing project delays by 55% for all key stakeholders.
  • Designed and delivered process training to 12 employees, improving knowledge retention and reducing error rates by 48%.
  • Revamped project tracking workflows, improving overall project completion speed by 43% within three years.
  • Developed a seamless communication platform via QuickBooks that improved interdepartmental collaboration and reduced email volume by 34%
  • Successfully led a budget preparation meeting with 18 stakeholders, enabling seamless allocation of a $2 corporate budget.
  • Facilitated the timely completion of 9 cross-functional projects, maintaining a 23% adherence to corporate timelines.
  • Delivered training sessions to 10 team members on Asana, increasing their proficiency by 58% within three years.
  • Led data entry and verification efforts for the finance department, managing records worth $16 with 58% accuracy.
  • Collaborated with marketing and sales teams to support product launch, leading to an increase in new business worth $13 over 18 months.

Affiliations

  • International Association of Administrative Professionals
  • Association for Talent Development (ATD)
  • Association for Computing Machinery
  • Society of Women Engineers
  • International Federation of Professional & Technical Engineers (IFPTE)
  • National Association of Professional Organizers (NAPO)
  • Association of Information Technology Professionals
  • Lions Club
  • Society of Human Resource Management
  • American Management Association (AMA)

Certifications

  • Certified Public Accountant (CPA)
  • Excel Data Analysis and PivotTables - system
  • Certified Professional in Supply Management (CPSM) - ISM
  • Digital Marketing Certification - system
  • Data Entry Speed Certification - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Process Improvement Specialist (Six Sigma) - Cedar Works
  • Certified Customer Service Professional (CCSP) - program
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)

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