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Skills

  • Multitasking in high-pressure environments
  • Customer service excellence
  • Pharmacy staff onboarding
  • Customer service, education, and counseling
  • Medication dispensing and immunizing
  • Patient care coordination
  • Medication error reduction strategies
  • Customer satisfaction improvement
  • Medication Dispensing Accuracy
  • Medicare and Medicaid process

Work Experiences

  • Hired, trained, and coached 17 Pharmacy Shift Supervisors, resulting in a 13% increase in overall performance.
  • Achieved improvement over a 2015-year period.
  • Created a customer feedback loop, which improved satisfaction scores by 17% over a 2017-year period.
  • Conducted patient education efforts.
  • Built and maintained relationships with external healthcare agencies, improving patient referral volume by 69%.
  • Analyzed pharmacy performance data.
  • Achieved an 12% decrease in medication errors.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Achieved a 25% improvement in compliance scores.
  • Cut unnecessary expenditures by $10.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Pharmacy Shift Supervisor who is customer-focused and has a strong background in pharmacology and patient medication therapy management.
  • Advanced communicator with staff, clients, management, and healthcare administrators at all levels.
  • Use conversational Japanese skills to work well with procedure groups.
  • Informs patients about medication side effects, contraindications, and benefits.
  • Accomplished in mentoring new staff members, delivering training programs that significantly mitigate compliance risks and improve operational precision.
  • Achieved a 8% decrease in patient wait times.
  • A detail-oriented Pharmacy Shift Supervisor recognized for reducing medication errors by 15% through the successful implementation of system, alongside maintaining compliance with all state and federal regulations.
  • Pharmacy Shift Supervisor is a multi-talented Pharmacy Shift Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Led daily shift operations for a team of 6 pharmacists and technicians, ensuring optimal workflow and compliance with all regulatory standards.
  • Collaborated with team of 10 in the development of metric.
  • Adopted a new point-of-sale system that streamlined check-out processes and reduced patient wait times by 35%.
  • Created a performance monitoring system that tracked employee productivity, resulting in a 40% increase in efficiency over a two years.
  • Developed an inventory management process that reduced drug waste by 34%, improving cost-effectiveness and pharmacy profitability.
  • Consolidated pharmacy supplier relationships to enhance purchasing conditions, saving an estimated $3 on pharmaceutical goods annually.
  • Collaborated with cross-functional teams to institute a pharmacy technician training program that reduced training-related costs by 52% and improved overall service quality.
  • Collaborated with healthcare providers on patient-specific treatment plans, improving patient recovery rates and contributing to a 36% decline in medication-related hospital readmissions.
  • Assumed responsibility for compliance audits and consistently achieved 26% accuracy in both internal and external audits, ensuring adherence to regulatory standards.
  • Managed monthly budget allocations for pharmaceutical supplies and reduced costs by 74% without compromising patient care quality.

Affiliations

  • Toastmasters
  • Association for Computing Machinery
  • Certified Geriatric Pharmacist (CGP) status by the Commission for Certification in Geriatric Pharmacy
  • Lions Club
  • Leading a Pharmacy Continuing Education (CE) class for Scrum Master in Raleigh
  • Involvement in National Alliance of State Pharmacy Associations (NASPA)
  • Membership with The Joint Commission of Pharmacy Practitioners (JCPP)
  • Association for Supply Chain Management (APICS)
  • Local Pharmacists Association in Boston
  • Rotary International

Certifications

  • Pharmacy Inventory Management Certification - metric
  • Certified Medication Reconciliation Technician (CMRT) - procedure
  • Certified Specialty Pharmacist (CSP) - procedure
  • Certified Professional Compliance Officer (CPCO) - AAPC
  • Pharmacy Operations Management Certificate - program
  • Apple Certified Associate (ACA)
  • Certified Consultant Pharmacist (CCP) - procedure
  • Advanced Pharmacy Technician Certification (APTC) - process
  • Credentialed Pain Educator (CPE) Certification - metric
  • Medication Access Certification - procedure

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