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Skills

  • Quality review processes
  • Quality assurance and control
  • Conflict resolution in team settings
  • Patient care coordination
  • Insurance claim resolution
  • Immunization administration
  • Compounding skills
  • Mentoring and coaching pharmacy staff
  • Confidentiality and HIPAA
  • Employee scheduling and labor optimization

Work Experiences

  • Corrected reported medication errors.
  • Created a customer feedback loop, which improved satisfaction scores by 17% over a 2017-year period.
  • New procedure and metric guidelines were implemented, reducing administrative errors from 16% to 7%.
  • Created a customer feedback loop.
  • Achieved a 50% improvement in operational efficiency year-over-year.
  • Achieved Top Performer for excellence in team leadership and patient service by driving exceptional care standards.
  • Achieved Excellence Award for excellence in team leadership.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Collaborated with insurance providers.
  • Conducted monthly performance reviews with pharmacy technicians and staff, providing actionable feedback to foster continual improvement and accountability.

Summaries

  • Strengths in strategic planning and client relations backed up by Pharmacy training.
  • Achieved faster processing times.
  • Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
  • Calculating doses, preparing compounds, and securing storage to protect inventories are all skills I have.
  • Pharmacist with experience working in hospital, community, and clinic pharmacies.
  • Capable of monitoring employee performance, maintaining customer satisfaction, and updating billing systems, as well as maintaining medication controls and patient confidentiality.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • A detail-oriented Pharmacy Shift Supervisor recognized for reducing medication errors by 15% through the successful implementation of system, alongside maintaining compliance with all state and federal regulations.
  • Costs were consistently reduced while profits were increased.
  • In a busy pharmacy environment, highly adaptable Pharmacy Shift Supervisor providing medical assistance and support to patients.

Accomplishments

  • Implemented Lean Six Sigma methodologies to streamline pharmacy operations, leading to a 33% reduction in time-to-fill prescriptions.
  • Led daily shift operations for a team of 6 pharmacists and technicians, ensuring optimal workflow and compliance with all regulatory standards.
  • Reduced inventory costs by negotiating better supply terms with key vendors, saving the pharmacy approximately $17 annually.
  • Coordinated pharmacy operations during a nationwide drug shortage, successfully negotiating alternative supplies and maintaining medication availability for patients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a pivotal role in regulatory compliance training, ensuring 11% compliance and zero incidents during 2015 state inspections.
  • Implemented new patient counseling protocols that contributed to a 16% reduction in medication errors and enhanced patient satisfaction.
  • Trained and mentored new pharmacy staff, resulting in a 82% reduction in orientation time and a smoother transition to independent responsibilities.
  • Collaborated with team of 10 in the development of metric.
  • Introduced automated systems within the medication dispensing process, resulting in a 16% reduction in human error and an improvement in service delivery.

Affiliations

  • Society of Women Engineers
  • Recognized participant in program Alumni Educational Mentorship Program
  • Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Participated in clinical trials or pharmaceutical research under Northwind
  • Pharmacy Quality Alliance (PQA)
  • Institute for Safe Medication Practices (ISMP) Network
  • Project Management Institute
  • Attendance at Annual Pharmacy Industry Conference organized by system

Certifications

  • Pharmacy-Based Immunization Delivery Certification - procedure
  • ServSafe
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Advanced Pharmaceutical Compounding Certification - category
  • Certified Pharmacy Benefits Specialist (CPBS) - framework
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Opioid Safety and Patient Education Training - procedure
  • CompTIA Security+
  • Corporate Responsibility and Ethics for Pharmacy Professionals Certificate - system

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