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Skills

  • Market trend analysis
  • Inventory Management Collaboration
  • Budgets
  • Supervision
  • Sales target achievement
  • Product Knowledge and Pricing Strategies
  • First Aid/CPR
  • Proficiency with framework
  • Loan or Lease Application Processing
  • Consultative selling techniques

Work Experiences

  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Closed sales on premium vehicles.
  • Achieved President's Club.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Boosted referrals through outstanding customer service.
  • Led daily and weekly sales meetings in order to develop realistic sales forecasts and sales strategies.
  • Closed 59% of leads.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Cleared 18% of stock by year-end.

Summaries

  • Adept at driving foot traffic to showrooms.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Used Car Sales Professional with 16 years of successful vendor management and strategic planning experience.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Used Car Sales Professional and outstanding performer in budget management and team leadership.
  • Clear understanding of vendor management and strategic planning as well as performance reporting training.
  • Closed 8 vehicle deals per month.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Maintains used car inventory, forecasts sales, and motivates team to meet sales targets on a consistent basis using proven strategies.
  • Accomplished in vehicle financing and loan coordination, reducing loan approval turnaround time by 13 minutes and ensuring seamless transactions for customers.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Improved customer experience ratings by 77% by streamlining the test drive and sales process using customer feedback surveys.
  • Collaborated with the finance department to ensure loan/lease approvals in 7 days, speeding up the sales process and enhancing customer experience.
  • Led the sales division in delivering high-value vehicles and successfully closing 12+ deals over $16 each within 2024.
  • Resolved product issue through consumer testing.
  • Increased overall dealership revenue by 23% within 13 months by focusing on high-margin vehicles and competitive pricing strategies.
  • Collaborated with team of 16 in the development of metric.
  • Utilized objection-handling techniques to convert 73% of hesitant buyers, achieving a consistent increase in monthly close ratios of 19% annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a digital advertising campaign using SAP that attracted 14 new prospects and resulted in 15% increase in sales inquiries.

Affiliations

  • Rotary International
  • Sales Executive Council - Automotive Dealerships
  • National Association of Social Workers
  • Retail Sales Manager Professional Network
  • American Marketing Association
  • International Council of Nurses
  • General Motors Automotive Dealership Association
  • American International Automobile Dealers Association (AIADA)
  • American Society of Safety Professionals
  • Luxury Car Sales Professional Association

Certifications

  • Certified Automotive Fleet Specialist (CAFS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Vehicle Sales Appraisal Certification
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Advanced Relationship Building in Automotive Sales Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Protective Certified Vehicle Protection Consultant

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