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Skills

  • Time management and deadline adherence
  • Change Management
  • Conflict resolution and mediation
  • On-time Task and Project Completion
  • Employee training and development programs
  • Team Upskilling and Versatility Programs
  • CRM Implementation (category)
  • Productivity Enhancement Initiatives
  • Customer satisfaction improvement
  • Cost-saving initiatives

Work Experiences

  • Achieved 74% on-time delivery of project goals.
  • Achieved an overall 56% performance boost.
  • Achieved cost savings of $3 annually.
  • Achieved results within 2015 of implementation.
  • Assisted 18 team members in achieving promotions.
  • Achieved results within 2022 months.
  • Collaborated with senior leadership to develop new processes that improved response times by 27% and decreased error rates.
  • Coordinated resources to meet increased service delivery requirements.
  • Assumed a leadership role during high-demand cycles, coordinating resources to successfully meet increased service delivery requirements by 14%.
  • Developed and maintained efficient communication channels between management and staff, ensuring all team members were up-to-date on key changes.

Summaries

  • Achieved results in several months.
  • Adaptable Team Manager with extensive experience in operations management.
  • Conducted detailed analysis of metrics.
  • Boosted team morale and collaboration.
  • Boosted individual and group morale.
  • Applied Lean principles to enhance efficiency.
  • Driven operational excellence.
  • Dynamic Team Manager with 2017+ years of leadership experience.
  • Achieved a 67% reduction in workflow bottlenecks.
  • Achieved a 48% reduction in inefficiencies.

Accomplishments

  • Authored and maintained departmental documentation, ensuring operational guidelines remained current with compliance standards and audit requirements.
  • Increased team productivity by 61% after restructuring operational processes based on feedback and performance analysis.
  • Served as primary point of contact for 4 high-profile clients, maintaining a 79% client retention rate across 6 months.
  • Collaborated with other departments to establish a continuous improvement plan, reducing operational bottlenecks by 18% within two years.
  • Designed and implemented a new training program for new hires, reducing onboarding time by 29% and increasing operational efficiency.
  • Delivered biweekly performance and KPIs presentations to upper management, resulting in a 55% improvement in decision-making speed and effectiveness.
  • Led daily operations, ensuring compliance with Six Sigma standards, resulting in a 44% improvement in audit outcomes.
  • Streamlined team scheduling and task assignments using Lean principles, saving the company $16 per year in operational costs.
  • Implemented sustainable KPIs for long-term team growth, tracking key metrics to meet and exceed annual operational goals by 44% in 2022.
  • Achieved Outstanding Service Award recognition for excellence in team project execution, contributing to company success in 2021.

Affiliations

  • Committee Participant, Diversity and Inclusion Advisory Council
  • Participant, National Diversity Council Leadership Certification Program
  • Founder, Workplace Innovation Group, Portland
  • Certified in Lean Six Sigma Yellow Belt
  • Volunteer Team Mentor, standard Youth Leadership Organization
  • Active Member, National Management Association
  • Member, Atlanta Business Leadership Association
  • Member, American Society for Training and Development (ASTD)
  • Chapter Leader, Women in Leadership (Denver)
  • Alumni, Emerging Leaders Program, metric

Certifications

  • Certified Risk Management Professional (CRMP) - Beacon Labs
  • Coaching & Mentoring Certification – ICF or Summit Group
  • Six Sigma Green Belt Certification – Brightline
  • Leadership Development and Enhancement Certificate – Beacon Labs
  • Customer Relationship Management (CRM) Certification – Salesforce or QuickBooks
  • Customer Analytics Certification – Adobe Creative Suite
  • Employee Engagement Professional Certification – Summit Group
  • Certified Quality Improvement Associate (CQIA) – ASQ or Beacon Labs
  • Business Process Improvement Certification - Meridian
  • Certified Team Building Facilitator - Lakeside Partners

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