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Skills

  • Training and development
  • Continuous improvement in patient care processes
  • HIPAA Compliance Expertise
  • Inventory and restocking
  • Project oversight
  • Healthcare inventory and logistics management
  • Multidisciplinary team collaboration
  • Pharmacy operations management
  • Training and mentoring
  • Seasoned in medical clinical procedures

Work Experiences

  • Collaborated with interdisciplinary teams.
  • Collaborated with social workers and case managers.
  • Was in charge of a group of 16 pharmacy technicians.
  • Collaborated with IT to develop automated patient follow-up systems.
  • Achieved a 24% increase in daily appointments.
  • Achieved a 14% reduction in patient grievances.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 3%.
  • Achieved optimal occupancy levels at 9 beds.

Summaries

  • Achieved 33% accuracy.
  • Bringing a successful career history of more than 10 years to the table.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Exceptional communicator and proven problem solver.
  • Coordinate patient admission and discharge.
  • Inpatient Coordinator with 10 years of successful client relations and cross-functional collaboration experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Inpatient Coordinator and outstanding performer in client relations and strategic planning.
  • A gifted individual who speaks 2 languages fluently.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.

Accomplishments

  • Optimized inpatient appointment scheduling using Power BI, enhancing daily throughput by 36% while minimizing delays for critical care services.
  • Established a robust patient record management system, improving document retrieval speed by 4 minutes and reducing errors during audits.
  • Coordinated care for complex cases, demonstrating critical multitasking across 16 departments, enhancing operational efficiency by 43%.
  • Led a collaborative patient care planning initiative, decreasing inpatient-to-outpatient transition time by 10 hours and improving patient recovery rates.
  • Reduced readmission rates by 25% through implementing patient-centric care plans and enhancing communication between hospital departments.
  • Reduced no-show rates for follow-up appointments by 45% through effective patient communication strategies and appointment reminder systems.
  • Led change management initiatives during hospital-wide transitions, ensuring minimal disruption to patient care services and achieving a 70% staff compliance rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 65% accuracy in patient handoff communications between inpatient and outpatient settings by designing and implementing a new transitional care protocol.
  • Designed a multilingual discharge protocol, facilitating clear communication with non-English-speaking patients and reducing post-discharge complications by 84%.

Affiliations

  • Lions Club
  • Health Care Administrators Association (HCAA)
  • Society of Human Resource Management
  • Association for Advancing Physician and Provider Recruitment (AAPPR)
  • National Patient Safety Foundation (NPSF)
  • Association of Information Technology Professionals
  • Healthcare Communications Certification Committee (HCCC)
  • Council for Quality Healthcare Leadership (CQHL)
  • Toastmasters
  • American Marketing Association

Certifications

  • Hospital Discharge Planning Certification 2015
  • Certified Professional in Health Care Risk Management (CPHRM)
  • First Aid/CPR Certified
  • Certification in Inpatient Obstetric Nursing (RNC-OB)
  • Inpatient Coding Certification (CIC)
  • Certified Professional Hospital Risk Management (CPHRM)
  • Epic Patient Flow SAP Certification
  • Lean Six Sigma Green Belt Certification for Healthcare Professionals
  • Certified Clarity Data Model Jira by Epic
  • Certified Healthcare Access Manager (CHAM)

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