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Skills

  • Budgets
  • Method equipment
  • Customer assistance
  • Event timeline adherence
  • Team building
  • Organization
  • MS Office
  • Customer service excellence
  • Project organization
  • Customer service

Work Experiences

  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Achieved a President's Club for exceptional customer service.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Oversaw the delivery of initiative project by standard team, which resulted in initiative.
  • Assisted with the configuration of branded social sharing features.
  • Adopted Tableau for photo trends.
  • Captured real-time feedback.
  • Assisted over 2 guests per event, ensuring quick setup of photo equipment and smooth user experience through efficient system navigation.
  • Attracted 7 more bookings by 9 months.
  • Achieved Outstanding Service Award for best interactive vendor display.

Summaries

  • Achieved measurable improvements in guest satisfaction.
  • Certified in OSHA.
  • Coached new hires on equipment setup.
  • Client-oriented Photo Booth Assistant.
  • Award-winning Photo Booth Assistant.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Technical, interpersonal, and communication abilities are all strong.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Attempt to obtain a new position with room for advancement while working with a growing team.

Accomplishments

  • Trained and mentored 16 new staff members on equipment operations and customer service, contributing to a 77% improvement in overall event efficiency.
  • Regularly conducted on-site event surveys, gathering guest feedback and implementing enhancements that resulted in a 31% increase in booth usage.
  • Increased engagement through use of Asana, leading to a 83% rise in social media mentions and repeat business.
  • Partnered with corporate clients to measure ROI from events by analyzing booth-generated customer data, leading to a 82% increase in client repeat business.
  • Utilized specialized software to enhance photo filters and effects, increasing photo quality ratings by 75% from guests.
  • Implemented a follow-up program for post-event photo delivery, increasing timely delivery rates by 41% and reducing client follow-up calls.
  • Successfully managed logistics of 14-day corporate events, ensuring smooth booth operations throughout and boosting client retention by 34%.
  • Streamlined event setup processes, reducing booth setup time by 47% and allowing more opportunities to engage with guests before event start times.
  • Consistently achieved or exceeded event quotas, with average earnings per event increasing by 69% under my management.
  • Responded to customer feedback and resolved complaints on-site, contributing to a 50% decline in negative reviews.

Affiliations

  • National Association of Social Workers
  • Photography and Graphic Design Community on Microsoft Excel
  • Freemason
  • Professional Event Vendor Networking Group at Atlanta
  • Project Management Institute
  • SmugMug Event Photographers Group
  • International Association of Professional Event Hosts
  • Event Service Professionals Association (ESPA)
  • Society of Event Photographers (SEP)
  • American Society of Safety Professionals

Certifications

  • Certified Social Media Influencer (Meridian, 2015)
  • CompTIA IT Fundamentals (ITF+) - 2020
  • Event Planning Certification - Beacon Labs, 2022
  • SHRM Certified Professional (SHRM-CP)
  • Certified Event Technology Specialist (CETS) (Cedar Works, 2023)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • International Live Events Association (ILEA) Certification (2023, Denver)
  • Certified Internet Marketing Specialist (Ironclad Systems, 2021)
  • Google Ads Certification (Microsoft Excel, 2019)

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