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Skills

  • Invoice and Billing Issue Resolution
  • Data-driven decision making
  • Lean process improvement
  • Process automation
  • Process improvement
  • Quality assurance
  • Customer Communication Templates
  • Order fulfillment optimization
  • Kitting and Packaging for Shipment
  • Logistics coordination

Work Experiences

  • Achieved a 58% decrease in returned merchandise.
  • Confirmed purchased items matched invoices.
  • Had an excellent attendance record and was always on time for work.
  • Compiled data from 3 departments.
  • Addressed urgent last-minute customer requests by facilitating expedited orders with production and ensuring same-day shipping for critical Adobe Creative Suite.
  • Boosted team-wide efficiency by 54%.
  • Awarded Innovation Award for reducing order completion time by 73% over 2017, driving overall operational efficiency within the department.
  • Addressed urgent last-minute customer requests.
  • Checked inbound and outbound shipments for accuracy and to avoid mistakes.
  • Achieved a 95% on-time order completion rate.

Summaries

  • Within Miscellaneous, senior Order Clerk and outstanding performer in performance reporting and quality assurance.
  • Consistently successful Order Clerk with a record of reducing production delays and inventory issues, adept at collaborating across departments to ensure timely and efficient order fulfillment processes.
  • Automated manual processes.
  • Collaborated with warehouse and sales teams.
  • Analyzed sales trends to inform inventory forecasts.
  • Order Clerk with 3 years of experience that focuses on the customer.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at supply chain coordination.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as vendor management training.
  • Avoided shipment errors.

Accomplishments

  • Executed international shipping strategy in compliance with system, decreasing customs delays by 54%.
  • Monitored marketplace trends, updating inventory and product descriptions, which led to a 66% uptick in sales of key SKUs.
  • Documented and resolved program which led to procedure.
  • Revised standard operating procedures for international shipping, resulting in a 39% reduction in customs compliance issues.
  • Used advanced inventory tracking software to consolidate different product categories into a single database, improving inventory management by 57%.
  • Led cross-functional initiatives to automate order tracking, improving response times to customer queries by 49%.
  • Collaborated with finance and logistics teams, reducing payment delays for expedited orders by 77% days.
  • Managed bulk order requests, providing accurate quotes and timelines, which led to a 19% increase in large-volume orders.
  • Optimized delivery routes and negotiated better courier rates, resulting in a savings of 51% on shipping costs annually.
  • Developed dynamic sales dashboards tracking daily order statuses, enabling quicker decision-making and reducing turnaround time by 41% hours.

Affiliations

  • Association of Information Technology Professionals
  • Institute for Advanced Customer Service
  • Association for Supply Chain Management (APICS)
  • Institute of Customer Service
  • Customer Relationship Management Association (CRMA)
  • Society of Human Resource Management
  • Global Association for Supply Chain Excellence (GASCE)
  • National Association of Order Fulfillment Professionals
  • American Society of Transportation & Logistics (AST&L)
  • Transportation Intermediaries Association (TIA)

Certifications

  • Warehouse and Inventory Management Certification - Meridian
  • Professional in Supply Chain Certification (PSC) - program
  • Fundamentals of Order Entry Processing Certification - Meridian
  • ECommerce Logistics and Fulfillment Professional Certification - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supply Chain Specialist (CSS) - Summit Group
  • Google Certified Professional Cloud Architect
  • Customer Relationship Management (CRM) Certification - Power BI
  • Procurement and Supply Chain Management Certification - standard
  • Certified Purchasing Professional (CPP) - Brightline

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