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Skills

  • Materials preparation
  • Cross-functional teamwork
  • Team Leadership
  • High attention to detail
  • Communications
  • Process improvement
  • Operational improvement
  • Process implementation
  • Strong verbal communication
  • Supervision

Work Experiences

  • Solved
  • Worked with the parts department to get the parts I needed.
  • Typed at a rate of 16 words per minute with a 17% error rate.
  • Improved locomotive material expense tracking by 17%.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Started it.
  • Made a proposal
  • Sought advice.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Compiled and sorted information to prepare data.

Summaries

  • Fluent in both English and Spanish.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Program and system are examples of abilities.
  • Ambitious
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Capable of handling a high volume of calls and typing 3 words per minute.
  • Committed to maintaining a high level of accuracy and speed on a regular basis.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Skills in strategic planning and budget management are available.
  • Expert

Accomplishments

  • Developed client satisfaction initiatives that led to a 30% increase in customer retention and service renewals.
  • Played key role in supporting real-time captioning compliance reviews, ensuring captions met legal requirements for accessibility standards.
  • Enhanced customer experience through personalized real-time captions, contributing to a 84% increase in overall client satisfaction ratings.
  • Documented and resolved system which led to standard.
  • Collaborated with team of 17 in the development of procedure.
  • Contributed to internal software testing, identifying key issues within procedure and suggesting improvements that were later implemented.
  • Coordinated the implementation of system, increasing transcription accuracy and reducing time to deliver captions to users by 31%.
  • Monitored the performance of 7 captioning tools over 6 months, recommending optimizations that increased efficiency by 39%.
  • Developed system to monitor and resolve recurring technical issues, decreasing the number of reported technical failures in daily sessions by 26%.
  • Partnered with quality assurance to refine the captioning accuracy verification process, leading to a decrease in error rates by 67%.

Affiliations

  • Association of Information Technology Professionals
  • Academy of Supervisors and Team Leaders in Captioning
  • International Telecommunications Union (ITU) for Broadcast Accessibility
  • International Association of Administrative Professionals
  • Rotary International
  • International Council of Nurses
  • National Captioning Institute Contributor
  • Society of Women Engineers
  • Interpreters and Captioners Association of America
  • International Association of Accessibility Professionals (IAAP)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • National Court Reporters Association (NCRA) Certified Realtime Captioner (CRC)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Certified Communications Access Real-Time Translation (CART) Provider
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • CompTIA Cloud+ Certification
  • Understanding Captioning Protocols Certification - Lakeside Partners
  • Verbit Certified Captioning Professional

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