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Skills

  • Weekly Payroll
  • Excellent communication
  • Internal auditing
  • Bilingual in Mandarin
  • Stakeholder management
  • CRM Systems
  • Quick learner
  • Excel in framework
  • Business Development
  • Operational improvement

Work Experiences

  • Did some research.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • On-site training was provided by me.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Kept track of all company inventory by monitoring multiple databases.
  • Identified
  • In charge of day-to-day operations and equipment maintenance in the category department.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Improved locomotive material expense tracking by 10%.

Summaries

  • Metric and framework are examples of abilities.
  • Focused on customer service
  • Client Servicing Executive is articulate and driven to succeed.
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Seasoned
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Professional with over 6 years of experience in project management and process improvement initiatives across the enterprise.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Resourceful

Accomplishments

  • Built partnerships with Miscellaneous stakeholders, aligning cross-department actions with client needs to achieve 44% year-on-year revenue growth.
  • Revised existing client feedback surveys leading to 29% increase in actionable feedback utilized for service improvements.
  • Developed personalized training for client-facing team members, enhancing service delivery skills and achieving a 83% client satisfaction growth.
  • Facilitated team and department meetings focused on client service excellence, resulting in 26% improvement in cross-departmental collaboration.
  • Negotiated and finalized 8 extended contracts, securing a 84% uplift in service-related revenue.
  • Devised a service communication protocol between 5 teams, resulting in a 67% increase in client retention by addressing escalations more effectively.
  • Collaborated with team of 3 in the development of procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 4% over one year.
  • Quarterly analysis and processing of 16 key client reports to ensure metrics adherence, enhancing transparency by 58%.

Affiliations

  • Leading Edge Alliance for Client Executives
  • American Society of Safety Professionals
  • Rotary International
  • International Customer Service Association (ICSA)
  • B2B Customer Service Mastermind Group
  • CX Network - Customer Experience Community
  • National Association of Sales Professionals (NASP)
  • Customer Experience Management (CEM) Executives Association
  • BPO & Call Center Network - Professional Association
  • Project Management Institute (PMI) – Client Engagement Chapter

Certifications

  • Certified Inside Sales Professional (CISP), granted by the American Association of Inside Sales Professionals (AA-ISP)
  • Google Ads Certification for Client Management, obtained from Google
  • Professional Scrum Product Owner (PSPO), certified by Scrum.org
  • Certified Client Service Specialist, issued by the National Client Service Association (NCSA)
  • Lean Six Sigma Green Belt, recognized by standard
  • Customer Experience (CX) Certification by Forrester
  • Email Marketing Certification, awarded by HubSpot Academy
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Data-Driven Decision Making Professional Certificate, provided by category through Coursera
  • CRM Certified Expert, recognized by initiative

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