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Skills

  • Problem resolution
  • Chemical cleaner utilization and safety
  • Conscientious
  • Building maintenance
  • Staff training and development
  • Sorting and washing laundry
  • Eco-friendly waste disposal methods
  • Cleaning techniques
  • Vacuuming
  • Quality control guidelines

Work Experiences

  • Earned President's Club for outstanding customer service.
  • Achieved 20% client retention.
  • Moved beds, sofas, and system furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Collaborated with front desk staff to prioritize guest room assignments based on real-time status updates, improving room readiness by 54% minutes.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Consistently met and exceeded standards.
  • Contributed to improved guest feedback.
  • Balanced cleaning of 8 rooms daily.
  • Achieved Employee of the Year for cleanliness standards.
  • Addressed service requests efficiently.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Available to work nights, weekends, and holidays and fluent in Spanish and Japanese.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Housekeeping Staff Member with 6 years of successful stakeholder engagement and quality assurance experience.
  • Cleaning professional with 2 years of experience in metric environments.
  • Due to 5 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Achieved higher safety efficiencies.
  • Adhered to sustainability practices.
  • Dedicated Housekeeping Staff Member who is responsible for the cleanliness and upkeep of various facilities and rooms in system and process facilities.
  • Built high trust among guests over a 11-year career.

Accomplishments

  • Consistently exceeded expected cleanliness standards in VIP suites, contributing to a 61% increase in positive guest reviews.
  • Received a ITIL in hospitality hygiene standards, applying these best practices to reduce cross-contamination risks by 40%.
  • Suggested new room arrangement strategies, resulting in improved efficiency during daily cleaning and furnishing tasks.
  • Handled daily housekeeping duties for up to 12 rooms with 62% accuracy in meeting cleanliness standards and guest request fulfillment.
  • Led deep-cleaning projects in off-season periods, significantly improving room quality and reducing long-term maintenance costs by 25%.
  • Improved communication between housekeeping and room service teams, reducing guest interruptions during cleaning by 37% incidents.
  • Reduced detergent waste by adjusting laundry settings based on room types, saving the hotel 77% in chemical costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the real-time coordination between housekeeping and front desk staff, improving room readiness by 74%.
  • Collaborated with team of 7 in the development of standard.

Affiliations

  • American Society of Safety Professionals
  • Green Cleaning Network
  • Custodial and Janitorial Workers Union Ironclad Systems
  • International Association of Administrative Professionals
  • Occupational Safety and Health Association
  • Rotary International
  • Housekeepers of America standard
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Hospitality Supervisor (CHS) – system
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Infection Prevention and Control Certification - Centers for Disease Control (CDC)
  • First Aid/CPR Certified
  • Certified Environmental Services Technician (CEST) - ISSA
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Environmental Services Certification (ES) - ISSA
  • ServSafe Food Handler Certification, National Restaurant Association

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