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Skills

  • Car damage photographic documentation
  • Estimate and quote preparation
  • Customer service
  • Project organization
  • Active listening and conflict resolution
  • Order tracking and optimization
  • Customer service and communication
  • Cost reduction strategies
  • Business operations
  • Standard equipment

Work Experiences

  • Completed 17 custom restorations.
  • Collaborated directly with insurance adjusters to reach the best possible estimates for clients, recovering over $18 annually for the company.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved compliance with factory specifications.
  • Attained 95% customer satisfaction.
  • Achieved compliance in 42% of cases.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.
  • Achieved 48% on-time delivery.
  • Achieved I-CAR Platinum status after over 12 hours of dedicated training, significantly enhancing repair quality and shop reputation.
  • Completed over 9 hours of dedicated training.

Summaries

  • Consistently delivered repairs ahead of time.
  • Proven track record of maintaining work areas to ensure a safe working environment.
  • Consistently maintained 68% on-time delivery.
  • Accomplished in leading a team of technicians to consistently deliver exceptional repairs, while implementing a quality control program that reduced post-repair errors by 85%.
  • Achieved a higher ASE certification success rate among the team.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept in diagnosing structural issues.
  • Conducted vehicle assessments.
  • Strengths in data analysis and quality assurance backed up by Construction training.
  • Boosted customer satisfaction ratings.

Accomplishments

  • Participated in weekly safety meetings and spearheaded safety improvement plans to maintain zero injuries across all technicians over the last 14 years.
  • Documented and resolved framework which led to process.
  • Introduced new repair technology that decreased vehicle restoration times by process while maintaining top-tier quality standards.
  • Developed a training program focused on repair precision and efficiency, improving team accuracy by 36% within initiative.
  • Reduced vehicle rework rates by introducing a rigorous QuickBooks diagnostic method, saving an estimated 11 labor hours monthly.
  • Supervised the safe handling and disposal of hazardous materials, contributing to 18 consecutive years without incidents according to OSHA standards.
  • Implemented cost-saving measures by reducing material waste by 45%, resulting in annual savings of $9 for the company.
  • Successfully negotiated repair costs with vendors, reducing overhead costs by 73% and improving profitability for the maintenance department.
  • Reduced customer complaints by 70% through proactive conflict resolution and enhanced communications, improving overall customer retention.
  • Applied expert laser frame alignment calibration skills, achieving successful realignment with a 81% first-pass success rate.

Affiliations

  • Lions Club
  • Collision Technical Institute (CTI) Ongoing Certification
  • Toastmasters
  • Association for Computing Machinery
  • Automotive Industry Action Group (AIAG) Contribution
  • I-CAR Membership (Platinum certification status achieved in 2015)
  • Freemason
  • Jaycees
  • Automotive Service Association (ASA) - Active Member
  • Insurance Auto Auctions Professional Network (IAAPN)

Certifications

  • Sikkens Refinish Technician Certification by AkzoNobel
  • I-CAR Advanced Driver Assistance Systems (ADAS) Diagnostics & Repair 2022
  • Steel MIG Welding Certification by Power BI
  • Salesforce
  • Toyota Collision Repair & Refinish Technician Certification 2021
  • CompTIA Network+
  • OEM Certification - Tesla Structural Repair 2020
  • 3M Plastic Repair Welding Systems Certification 2016
  • Refinish Technician Certification (ASE B2) by Brightline
  • Certified Public Accountant

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