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Skills

  • Budgetary oversight and cost reduction
  • HIPAA compliance management
  • Healthcare Technology Adoption
  • Interdisciplinary team collaboration
  • New service line development
  • Project oversight
  • Hospital facility management
  • Healthy meal preparation
  • Occupancy strategies
  • Accreditation coordination

Work Experiences

  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 18%.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Conducted operational reviews.
  • Boosted physician satisfaction scores by 71%.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Increased patient satisfaction by 11% within 18 months.
  • Championed the adoption of electronic health records (EHR) across all departments, ensuring full compliance with HIPAA regulations and reducing documentation errors by 45%.
  • Achieved monthly financial goals.

Summaries

  • Achieved 78% growth in service outcomes.
  • Director of Medical Services is a multi-talented Director of Medical Services who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Achieved 16% reduction in patient documentation errors.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • A gifted individual who speaks 14 languages fluently.
  • Clear understanding of cross-functional collaboration and vendor management as well as strategic planning training.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Overhauled clinical performance metrics, implementing KPIs that improved overall patient outcomes by 80%.
  • Developed a patient-centered customer service training program, resulting in a 29% decrease in patient complaints.
  • Led a task force for strategic planning in patient-centric care models, improving clinical outcomes by 34% over several months.
  • Established data-driven protocols that resulted in a measurable 23% increase in treatment effectiveness across all facilities.
  • Co-led implementation of a multisite electronic prescribing system, improving the accuracy of prescriptions by 32%.
  • Pioneered new billing workflows that reduced payment cycle times from several months to two years, enhancing revenue streams.
  • Collaborated with team of 11 in the development of initiative.
  • Instituted a patient care audit system that improved treatment compliance rates from 68% to 23% across 14 locations.
  • Coordinated system-wide clinical risk mitigation efforts that reduced patient safety incidents by 56% over 6 months.
  • Managed a clinical budget exceeding $17, optimizing resource allocation and reporting cost savings of 19%.

Affiliations

  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Lions Club
  • American Public Health Association (APHA)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • National Committee for Quality Assurance (NCQA)
  • Institute for Healthcare Improvement (IHI)
  • Toastmasters
  • Association of Healthcare Emergency Preparedness Professionals (AHEPP)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Certified Professional Compliance Officer (CPCO)
  • Certified Ambulatory Surgery Center Administrator (CASC)
  • Certified Public Accountant (CPA)
  • Basic Life Support (BLS) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Healthcare Information Security and Privacy Practitioner (HCISPP)
  • Health IT Solutions Professional Certification - HIMSS
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)

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