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Skills

  • Customer satisfaction improvement
  • Business operations
  • Customer service
  • Team management
  • Relationship development
  • Health and safety compliance
  • Hospitality quality standards
  • Supervision
  • Materials requisition
  • Data-driven decision making

Work Experiences

  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 5%.
  • Actively managed relationships with external vendors, ensuring quality control on laundry services and other contracted work.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Assisted in maintaining office organization.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in planning for company-wide events, ensuring that housekeeping delivered superior service during high-traffic corporate functions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Employee of the Year for team productivity.
  • Implemented preventive maintenance practices and followed equipment guidelines to reduce downtime.
  • Assisted in maintaining office organization through the upkeep of physical and digital records, streamlining access to housekeeping documents.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Addressed challenges effectively.
  • Strengths in strategic planning and data analysis backed up by Travel and Hospitality training.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Achieved 23% fewer delays in services.
  • Within Travel and Hospitality, senior Housekeeping Office Coordinator and outstanding performer in performance reporting and team leadership.
  • Achieved annual savings of $4.
  • Adept at overseeing cross-departmental communication.
  • Addressed guest service requests.
  • Achieved a $18 reduction in housekeeping supply expenses annually.

Accomplishments

  • Trained new hires in operational best practices, reducing the onboarding process duration by the past year while maintaining operational standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored key performance indicators (KPIs) across housekeeping operations, delivering detailed reports to senior management for continuous improvement.
  • Assisted facility managers by coordinating housekeeping services during program, ensuring operations ran smoothly for 6 attendees.
  • Forecasted material needs, allowing for optimized inventory levels that reduced unnecessary expenses by 67%.
  • Coordinated daily cleaning and maintenance schedules for 17 rooms while guiding a team of 16 housekeeping professionals.
  • Initiated ongoing employee skill assessments, which increased adherence to health and safety regulations, decreasing accidents by 17%.
  • Automated housekeeping performance tracking using Asana, improving reporting accuracy and reducing manual entry errors by 82%.
  • Implemented new room inspection procedures, resulting in a 44% reduction in customer complaints and improved service quality.
  • Supported management in achieving framework, yielding a 70% improvement in cleanliness and service delivery time.

Affiliations

  • Lions Club
  • Junior Executive Housekeepers Network
  • Hospitality Management Certified Professional (HMCP)
  • Housekeeping Professionals Network
  • Freemason
  • Facility Management Association of Columbus
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Toastmasters
  • International Executive Housekeepers Association (IEHA)

Certifications

  • Green Seal Certified Cleaning Services Professional
  • Hazard Analysis & Critical Control Points (HACCP) Training Certification
  • Apple Certified Associate (ACA)
  • Basic Life Support (BLS) Certification
  • Certified Hotel Administrator (CHA) - American Hotel and Lodging Educational Institute
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Customer Service Excellence Certificate - Vantage
  • ServSafe
  • Certified Laundry Professional - Textile Rental Services Association (TRSA)

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